Dental Receptionist

TITLE: DENTAL RECEPTIONIST

DEPARTMENT: DENTAL

SUPERVISOR: DENTAL DIRECTOR

CLASSIFICATION: FULL TIME NON-EXEMPT

POSITION SUMMARY:

Position works directly with and under the supervision of the Dental Director.

ESSENTIAL JOB FUNCTIONS:

Register patients

New and update medical histories

Schedule dental appointments

Answer phones and direct communications

Triage emergency patients

Check dentical status

Acquire patient proof on native American status

Update charts, information and scan

Scan reports

Computer data input

Confirm dental appointments

Monitor and control recall system

Track referrals (specialist)

Coordinate hospital dentistry program (schedule OR time, schedule H & P appointments and coordinate with dental biller)

Keep work area neat and clean

Collect and track money

Network with medical, CHS, CHR Billers. Transportation and Human Service department

Determine insurance benefits and update in RPMS and Dentrix

Order supplies

Attend training seminars as requested

Cross train with other dental positions

Attend and participate in monthly staff meetings

Other duties pertaining to the dental department as requested by the dental supervisor

Maintain patient confidentiality

Understand and follow HIPPA

Maintain a noshow log

Mail out patient information, letters and correspondence

Code dental procedures

EDUCATION, EXPERIENCE, CERTIFICATIONS AND LICENSES:

High School diploma or GED

RDA or DA experience preferred

Computer and typing skills

California Driver’s license

Knowledge of dental procedures and codes

Knowledge of dental scheduling

Ability to multitask

Ability to work well with people

Ability to maintain composure

Working knowledge of DentiCal & Dentrix system and private insurance companies

Excellent communication skills

All LCTHC employees are expected to:

Provide the highest possible level of service to clients;

Promote teamwork and cooperative effort among employees;

Maintain safe practices; and

Abide by the LCTHC policies and procedures as they may from time to time be updated.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Sitting / Mobility: Approximately 70% of time is spent working at a desk. Balance of time (approximately 30%) is spent moving around work areas.

Communication: Ability to effectively communicate with co-workers, Board members, members of outside agencies, in person, by telephone, and by email.

Vision: Ability to effectively use a computer screen and interpret printed materials, memos, and other appropriate paperwork.

Lifting / Carrying: Ability to occasionally lift and/or move objects weighing no more than 25 pounds.

Stooping / Kneeling: Ability to access files/stock supplies in low cabinets and shelves. Reaching / Handling: Ability to input information into computer systems and retrieve and work with appropriate paperwork, equipment, and supplies. Use of standard office equipment, including computer, telephone, calculator, copiers, and fax. Work is performed in an office/clinic environment, continuous contact with other staff and the public.

INDIAN PREFERENCE: Preference may be given to qualified Native American Indians according to the Indian Preference Hiring Act, CFR 25 USC 472. Other than Indian Preference, Lake County Tribal Health Consortium, Inc. adheres to all provisions of the Equal Employment Opportunities Act.

NOTICE OF DRUG-FREE WORKPLACE ACT REQUIREMENT: LCTHC is committed to maintaining a drug free and alcohol free workplace. LCTHC believes that a healthy, productive workforce free from the effects of drugs is very important to all employees and patients. Substance abuse is incompatible with the health, safety, efficiency and the success of LCTHC. Employees who are under the influence compromise LCTHC’S interests, endanger their own and the health and safety of others and can cause a number of other work-related problems. As a condition of employment, each applicant receiving a job offer from LCTHC must take and pass a required drug screen test.

HIPAA Health Insurance Portability and Accountability:

This act was enacted to deal with three main areas with regard to patient information.

Security of health information Standards of electronic transactions Privacy of individually identifiable health information

IMPORTANT DISCLAIMER NOTICE

The job duties, elements, responsibilities, skills, functions, experience, educational factors and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or work environment change.

Lake County Tribal Health is an At-Will Employer. Either the employee or LCTHC can terminate the employment at will, without advance notice, at any time, with or without cause