Dental Receptionist - Lead Front

Job Summary
We are seeking a highly organized and professional Lead Front Dental Receptionist to join our busy dental practice. The ideal candidate will serve as the first point of contact for patients, manage front desk operations, and oversee administrative functions to ensure smooth clinic workflow. This role requires excellent communication skills, proficiency with dental and medical software systems, and a strong understanding of healthcare documentation and billing procedures. Bilingual abilities and prior dental office experience are highly valued to enhance patient service and office efficiency.

Responsibilities
Greet patients warmly and provide exceptional customer service at the front desk
Manage patient scheduling, appointment confirmations, and rescheduling using EMR systems such as Eaglesoft, Dentrix, or similar platforms
Verify insurance coverage, perform insurance verification, and handle billing processes including medical collections and claims submission
Maintain accurate medical and dental records in compliance with HIPAA regulations
Review documentation for accuracy and completeness, including CPT coding, ICD-9/ICD-10 codes, and care plans
Assist with medical billing procedures utilizing Meditech, eClinicalWorks, Athenahealth, or other EHR systems
Handle multi-line phone systems with professional phone etiquette and manage patient inquiries efficiently
Support office management tasks such as filing, data entry (10 key typing), and maintaining organized records
Collaborate with clinical staff to ensure seamless patient intake processes and documentation review
Train or supervise front desk staff as needed to uphold high standards of patient service and administrative support
Experience
Prior experience working in a dental or medical office environment is required; clinic experience is preferred
Proficiency with dental practice management software such as Eaglesoft or Dentrix is essential
Strong knowledge of medical terminology, ICD coding (ICD-9/ICD-10), CPT coding, and health information management practices
Experience with insurance verification, medical billing, coding, and documentation review processes
Familiarity with EMR/EHR systems including Meditech, Athenahealth, eClinicalWorks, or similar platforms
Excellent computer skills including Microsoft Office Suite (Word, Excel) and office equipment operation
Bilingual abilities are a plus to better serve diverse patient populations
Demonstrated ability to handle sensitive patient information in compliance with HIPAA standards
Exceptional organizational skills combined with excellent communication skills—both verbal and written—are essential for success in this role
Pay: $30.00 - $38.00 per hour
Benefits:
401(k) matching
Dental insurance
Health insurance
Paid time off
Work Location: In person