full-time 18 days ago
Dental Receptionist
River street family dental
542 River Street, Mattapan, MA 02126
20 - 25/hr
About the Practice
N/A Team Members
Software Software
Office Tour & Photos
Job Description
A dental receptionist plays a crucial role in the smooth functioning of a dental office. Their responsibilities typically include:
Greeting Patients: Welcoming patients as they arrive, either in person or over the phone, and creating a positive first impression of the dental practice.
Scheduling Appointments: Managing the appointment book, scheduling appointments for patients, and coordinating with dental staff to ensure efficient use of time.
Patient Registration and Records: Collecting and updating patient information, including personal details, insurance information, and medical history. Ensuring all records are accurately maintained and stored securely.
Handling Payments and Insurance: Processing payments, billing insurance companies, and assisting patients with insurance-related inquiries, including verifying coverage and explaining benefits.
Answering Phones and Correspondence: Responding to phone calls, emails, and other inquiries promptly and professionally, providing information, scheduling appointments, and addressing patient concerns.
Managing Front Desk Operations: Overseeing the reception area, maintaining cleanliness and organization, and ensuring adequate supplies of necessary forms and materials.
Coordinating with Dental Staff: Communicating effectively with dentists, dental hygienists, and assistants to relay patient information, schedule appointments, and coordinate treatment plans.
Handling Administrative Tasks: Performing various administrative duties such as filing, photocopying, and scanning documents, as well as managing incoming and outgoing mail.
Patient Education and Communication: Providing patients with information about dental procedures, treatment options, and post-treatment care instructions, as well as addressing any concerns they may have.
Maintaining Confidentiality: Adhering to strict confidentiality protocols regarding patient information and ensuring compliance with relevant privacy laws and regulations, such as HIPAA.
Problem Solving and Conflict Resolution: Resolving patient issues or complaints in a professional and courteous manner, escalating to management when necessary.
Continuing Education and Training: Staying informed about updates in dental procedures, technology, and administrative practices through ongoing training and professional development opportunities.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
Health insurance
Work Location: In person
Greeting Patients: Welcoming patients as they arrive, either in person or over the phone, and creating a positive first impression of the dental practice.
Scheduling Appointments: Managing the appointment book, scheduling appointments for patients, and coordinating with dental staff to ensure efficient use of time.
Patient Registration and Records: Collecting and updating patient information, including personal details, insurance information, and medical history. Ensuring all records are accurately maintained and stored securely.
Handling Payments and Insurance: Processing payments, billing insurance companies, and assisting patients with insurance-related inquiries, including verifying coverage and explaining benefits.
Answering Phones and Correspondence: Responding to phone calls, emails, and other inquiries promptly and professionally, providing information, scheduling appointments, and addressing patient concerns.
Managing Front Desk Operations: Overseeing the reception area, maintaining cleanliness and organization, and ensuring adequate supplies of necessary forms and materials.
Coordinating with Dental Staff: Communicating effectively with dentists, dental hygienists, and assistants to relay patient information, schedule appointments, and coordinate treatment plans.
Handling Administrative Tasks: Performing various administrative duties such as filing, photocopying, and scanning documents, as well as managing incoming and outgoing mail.
Patient Education and Communication: Providing patients with information about dental procedures, treatment options, and post-treatment care instructions, as well as addressing any concerns they may have.
Maintaining Confidentiality: Adhering to strict confidentiality protocols regarding patient information and ensuring compliance with relevant privacy laws and regulations, such as HIPAA.
Problem Solving and Conflict Resolution: Resolving patient issues or complaints in a professional and courteous manner, escalating to management when necessary.
Continuing Education and Training: Staying informed about updates in dental procedures, technology, and administrative practices through ongoing training and professional development opportunities.
Job Types: Full-time, Part-time
Pay: $20.00 - $25.00 per hour
Benefits:
Health insurance
Work Location: In person
Requirements
• Filing
• Scanning
• HIPAA
• Conflict management
• Photocopying
• Scanning
• HIPAA
• Conflict management
• Photocopying
About River street family dental
River Street Family Dental in Mattapan, MA is dedicated to providing compassionate and comprehensive dental services for patients of all ages. They accept all insurance plans and focus on family-friendly care with a team of skilled professionals. Experience the difference at River Street Family Dental today!