full-time 1 month ago
Dental Receptionist
Freshrental
421 St. Paul Street, St. Catharines, ON L2R 3N4
25–30/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Job Overview
We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our growing dental clinic. As the first point of contact for our patients, you will play a key role in creating a welcoming environment while ensuring smooth front office operations. The ideal candidate is professional, reliable, and thrives in a fast-paced clinical setting. Experience with dental software and patient scheduling is essential.
Key Responsibilities
Greet and assist patients in a warm, professional manner, ensuring a welcoming experience.
Answer incoming calls promptly, manage inquiries, and direct calls appropriately.
Schedule and confirm appointments using ClearDent, Dentrix, or Tracker software.
Process patient information accurately, including data entry, insurance details, and medical history updates.
Manage incoming and outgoing correspondence, including emails, mail, and faxes.
Handle billing support, process payments, and coordinate insurance claims when needed.
Maintain an organized front desk and reception area at all times.
Support dental staff with administrative duties such as record keeping, filing, and document management.
Ensure compliance with patient confidentiality and clinic policies (PHIPA guidelines).
Provide exceptional customer service while addressing patient concerns courteously and efficiently.
Requirements
Minimum 2 years of experience as a dental receptionist or in a related medical office role.
Proficiency in dental management software (ClearDent, Dentrix, or Tracker).
Strong knowledge of dental terminology, insurance claims, and billing procedures.
Excellent communication and interpersonal skills — both verbal and written.
Knowledge with Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and multitasking abilities in a busy clinical environment.
High attention to detail and accuracy in data entry and record management.
Professional demeanor, patient-first attitude, and a reliable work ethic.
Experience handling confidential information with discretion.
Preferred Qualifications
Experience working with dental insurance providers and handling electronic claim submissions.
Familiarity with health and safety procedures in clinical settings.
Bilingual abilities (e.g., English/French, English/Spanish) considered a plus.
What We Offer
Competitive hourly wage based on experience.
Supportive team environment focused on growth and patient care excellence.
Opportunities for professional development and training.
Employee dental benefits after probationary period.
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and availability. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $25.00-$30.00 per hour
Work Location: In person
We are seeking a friendly, organized, and detail-oriented Front Desk Receptionist to join our growing dental clinic. As the first point of contact for our patients, you will play a key role in creating a welcoming environment while ensuring smooth front office operations. The ideal candidate is professional, reliable, and thrives in a fast-paced clinical setting. Experience with dental software and patient scheduling is essential.
Key Responsibilities
Greet and assist patients in a warm, professional manner, ensuring a welcoming experience.
Answer incoming calls promptly, manage inquiries, and direct calls appropriately.
Schedule and confirm appointments using ClearDent, Dentrix, or Tracker software.
Process patient information accurately, including data entry, insurance details, and medical history updates.
Manage incoming and outgoing correspondence, including emails, mail, and faxes.
Handle billing support, process payments, and coordinate insurance claims when needed.
Maintain an organized front desk and reception area at all times.
Support dental staff with administrative duties such as record keeping, filing, and document management.
Ensure compliance with patient confidentiality and clinic policies (PHIPA guidelines).
Provide exceptional customer service while addressing patient concerns courteously and efficiently.
Requirements
Minimum 2 years of experience as a dental receptionist or in a related medical office role.
Proficiency in dental management software (ClearDent, Dentrix, or Tracker).
Strong knowledge of dental terminology, insurance claims, and billing procedures.
Excellent communication and interpersonal skills — both verbal and written.
Knowledge with Microsoft Office Suite (Word, Excel, Outlook).
Strong organizational and multitasking abilities in a busy clinical environment.
High attention to detail and accuracy in data entry and record management.
Professional demeanor, patient-first attitude, and a reliable work ethic.
Experience handling confidential information with discretion.
Preferred Qualifications
Experience working with dental insurance providers and handling electronic claim submissions.
Familiarity with health and safety procedures in clinical settings.
Bilingual abilities (e.g., English/French, English/Spanish) considered a plus.
What We Offer
Competitive hourly wage based on experience.
Supportive team environment focused on growth and patient care excellence.
Opportunities for professional development and training.
Employee dental benefits after probationary period.
How to Apply:
Please submit your resume and a brief cover letter outlining your relevant experience and availability. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
Pay: $25.00-$30.00 per hour
Work Location: In person
About Freshrental
Fresh Rental Property Management is a trustworthy property management company serving Niagara Falls and the surrounding region. They prioritize excellence and offer reliable services to property owners, ensuring they are always paid even if the tenant does not pay.
Position Closed
This job is no longer accepting applications.