Dental Receptionist / Patient Care Rover (Front Desk + Clinical Support)

About Hess Family Dentistry
Hess Family Dentistry is a private, single doctor family-focused general practice in the South Hills. We emphasize trustworthy, minimally invasive care and genuine patient relationships. We’re looking for someone who fits well with a positive, collaborative team and who enjoys both the front desk and helping patients feel comfortable throughout their visit.

The Role
We’re adding a third receptionist/rover to support an upcoming maternity leave. During the leave, this position will be primarily front desk (scheduling, phones, check-in/check-out, and patient communication). After the leave, one of our current receptionists will shift more toward insurance and payment posting, and this role will continue as a flexible rover with strong front-desk responsibilities. This is not a temporary coverage position.

We’re especially looking for someone strong in scheduling and treatment plan phasing/coordination with patients.

What You’ll Do
Front Desk (majority of the role, especially during maternity leave):
Greet patients and manage check-in/check-out
Schedule and confirm appointments efficiently
Answer phones and handle patient inquiries professionally
Help coordinate treatment plans and phased scheduling with patients
Verify insurance information and assist with financial arrangements as needed
Keep the schedule full and flowing while protecting production goals
Work in Dentrix
Rover / Clinical Support (as needed):
Seat patients and prepare them for the doctor or hygienist
Take radiographs (if certified)
Assist with patient flow between the front desk and clinical areas as needed
Support the team so the day runs smoothly
What We’re Looking For
Previous dental front desk or dental office experience strongly preferred
Comfortable and accurate with scheduling and treatment plan discussions
Experience with Dentrix or other dental software is a plus
Ability (or willingness) to take radiographs — DANB RHS certification preferred or willingness to obtain it
Warm, professional, and organized with excellent phone and in-person communication skills
Reliable, team-oriented, and able to flex between front desk and clinical support
High school diploma or equivalent
Nice to Have
Experience presenting treatment plans or coordinating multi-visit care
Comfort working in a busy, productive, patient-focused private practice
Why Join Us
You’ll join a stable, family-oriented practice that values personal connections with patients and a supportive team environment. This is a flexible “rover” role rather than a strict front-desk-only position, with room to grow as the team structure evolves after maternity leave.

Competitive pay, based on experience and skillset.

To Apply
Please apply on Indeed with your resume. Include a short note about your dental office experience (especially scheduling and any clinical support) and your availability.

We look forward to meeting you!

Pay: $20.00 - $28.00 per hour
Expected hours: 32.0 – 38.0 per week
Benefits:
401(k) matching
Free parking
Opportunities for advancement
Paid sick time
Paid time off
Paid training
Professional development assistance
Uniform allowance
Experience:
Dental office: 1 year (Preferred)
License/Certification:
X-Ray Certification (Required)
Ability to Commute:
Pittsburgh, PA 15234 (Required)
Work Location: In person