Dental Receptionist / Patient Experience Coordinator

Dental Receptionist / Patient Experience Coordinator
Job Title: Dental Receptionist / Patient Experience Coordinator
Company: Eleven Dental
Location: Yorkville, Toronto
Job Type: Full-Time or Part-Time
Pay: $22–$30/hour, based on experience
About Eleven Dental
Eleven Dental is a new luxury dental office located in Yorkville, designed around a simple standard: patients should feel cared for from the moment they contact us.

As part of a larger dental portfolio connected to one of Canada’s largest dental office groups, Eleven Dental combines the polish of a high-end patient experience with the systems, support, and growth opportunities of an established organization.

Our office is open 7 days a week and offers a wide range of dental services, with a strong focus on quality, hospitality, and patient trust.

We are looking for a polished, personable, and highly organized Dental Receptionist / Patient Experience Coordinator to join our front desk team.

About the Role
This role is ideal for someone who understands that the front desk is not just administrative, it is the first impression of the entire office.

You will be responsible for creating a warm, professional, and seamless experience for every patient while supporting daily office flow, scheduling, billing, insurance, and communication.

Responsibilities
Answer incoming phone calls professionally and warmly
Schedule, confirm, and manage patient appointments
Check patients in and out
Manage recalls and help maintain a full schedule
Understand basic insurance processes, billing, and payment collection
Reconciling Insurance issues
Support treatment scheduling and patient follow-up
Maintain accurate patient records
Provide clear communication between patients, providers, and the clinical team
Deliver a 5-star service experience to every patient
Help keep the reception area organized, calm, and professional
Support the office team in a fast-paced, high-standard environment
What We’re Looking For
Minimum 1-2 years of dental, healthcare, or relevant patient-facing experience
Dental office experience strongly preferred
ClearDent experience preferred but not required
Strong communication skills
Warm, polished, and professional presence
Ability to stay organized in a fast-paced environment
Comfortable discussing scheduling, billing, insurance, and payments
Strong attention to detail
Team-first attitude
Willingness to learn the full dental business
Personality fit is mandatory
Schedule
Eleven Dental is open 7 days a week.

Office hours:
Monday to Friday: 7:00 AM – 9:00 PM
Saturday and Sunday: 9:00 AM – 5:00 PM
Full-time and part-time schedules may be available. Evening and weekend availability is an asset.

Compensation & Benefits
$22-$30/hour depending on experience
Uniform is provided
Easy access by transit
Parking options nearby
Opportunity to grow within a high-end, service-focused dental environment
Application Process
Please apply with your resume. Cover letters are optional (Send to manager@elevendental.ca).

Qualified candidates will be contacted for a phone screen, followed by an in-person interview.

Pay: $22.00-$30.00 per hour
Work Location: In person