Dental Receptionist

Overview
We are seeking a friendly, professional, and organized Dental Receptionist to join our private dental practice. The receptionist is the first point of contact for our patients and plays an important role in creating a welcoming, comfortable, and efficient office experience.

The ideal candidate enjoys working with people, communicates clearly, pays attention to detail, and can confidently manage multiple priorities in a busy dental office.

Duties
Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
Schedule, confirm, and reschedule dental appointments using electronic scheduling systems (Open Dental)
Manage patient check-in and check-out procedures efficiently while verifying insurance information
Handle incoming phone calls with professional phone etiquette, addressing questions and directing inquiries appropriately
Maintain accurate medical records, including documentation review and updating electronic health records
Collect payments, process medical billing, and perform medical collections when necessary
Handle insurance verifications, claims submissions, and follow-up on outstanding balances in compliance with HIPAA regulations
Support clinical staff by managing proposed treatment plans documentation
Ensure confidentiality of all patient information in accordance with clinical confidentiality policies and health information management standards
Perform clerical duties including filing, data entry (10 key typing), and maintaining organized medical records
Fluency in Cantonese and/or Mandarin is not required; however, the ability to communicate in either language is preferred, as many of our patients are Chinese-speaking and may have limited English proficiency
Experience
Prior experience working in a dental clinic or healthcare environment is highly preferred
Strong knowledge of health insurance processes and medical billing practices or willingness to learn dental office procedures, terminology, and insurance processes
Excellent customer service skills with the ability to communicate effectively over the phone and in person
Friendly, professional, and personable demeanor
Familiarity with medical/dental terminology, clinical confidentiality policies, and health information management practices
Proven clerical experience supporting front desk operations in a busy healthcare setting
Strong computer skills including Microsoft Office Suite (Word, Excel) for administrative tasks
Ability to multitask efficiently while maintaining attention to detail in documentation review and data entry tasks
Dependable, punctual, and team-oriented
Pay: From $23.00 per hour
Benefits:
Flexible schedule
On-the-job training
Work Location: In person