Dental Receptionist

Job Summary
We are seeking a dynamic and organized Dental Receptionist to join our vibrant dental team. In this vital role, you will serve as the first point of contact for patients, ensuring a welcoming and efficient front desk experience. Your expertise in medical administrative support, patient service, and dental office management will help streamline daily operations, coordinate appointments, and maintain accurate records. This position offers an exciting opportunity to contribute to high-quality patient care while utilizing your strong communication skills and technical proficiency in electronic health records systems.

Responsibilities
Greet patients warmly, verify their information, and check them in for appointments with professionalism and courtesy.

Schedule, reschedule, and confirm dental appointments using dental practice management software.

Manage patient check-in and check-out processes, including collecting payments and explaining treatment plans.

Maintain accurate and up-to-date patient records within Denticon (our management system)
Handle phone communications with patients, insurance companies, and vendors with excellent phone etiquette.

Review documentation for completeness and accuracy, ensuring compliance with HIPAA and clinical confidentiality policies.

Assist with billing procedures, including medical collection processes, insurance verifications, and coding (CPT, ICD-9/10).

Support clinic operations by managing filing systems, medical records organization, and data entry tasks using Microsoft Office tools.

Coordinate with clinical staff to facilitate smooth patient flow and care plans.

Maintain knowledge of health insurance policies like Medicare and private insurers to answer patient inquiries effectively.

Qualifications
Proven experience as a medical receptionist or in a healthcare front desk role within a dental or medical clinic setting.

Strong knowledge of dental management system
Familiarity with medical billing procedures including medical coding (CPT coding), ICD coding (ICD-9/10), and Medicare processes.

Excellent customer service skills coupled with professional phone etiquette and communication abilities.

Proficiency in computer skills including typing (10 key typing), Microsoft Office applications, filing, and electronic health records management.

Ability to review documentation accurately while adhering to clinical confidentiality policies.

Bilingual abilities are preferred to serve diverse patient populations effectively.

Knowledge of health insurance procedures and medical office management is highly desirable.

Prior clinic experience in a healthcare environment is advantageous for understanding clinical workflows.

Join our team to make a meaningful difference in patients’ lives by providing exceptional front desk support in a fast-paced dental environment!

Pay: $26.00 - $28.00 per hour
Expected hours: 32.0 per week
Benefits:
Employee discount
Paid time off
Work Location: In person