Dental Receptionist

Front Office Receptionist at Integrative Dentistry Of New Mexico
PRIMARY RESPONSIBILITIES
Dental receptionists play an integral role in a dentist's office and perform a number of administrative and customer service-related duties. Common tasks of a dental receptionist include scheduling appointments, answering and placing phone calls and answering client questions. Dental receptionists must have administrative experience and certain skills to be successful in their positions. In this article, we discuss what a dental receptionist is, the most common duties of dental receptionists and the requirements to become a dental receptionist.

SPECIFIC DUTIES
Everyday Responsibilities
Print Route Slips (Highlight/Separate)
Open Blinds
Plug in Water Fountain
Alexa/ Air machine
Check Voicemails
Bathroom and Coffee Stocked / Trash is taken out
Check mail
Insurance patients- run claims (pre-authorizations) to see if they have a co-payments
Updated forms, put on the day notes
Look at schedule ahead of time
Follow up with Dear Docs (online requested appointments)
End of the day duties
Check in with the doctor
Close blinds/ Turn OFF everything
Shred papers
Add any notes on the schedule for things to get done.

Prepare for tomorrow
Front Office Duties
100% Best Customer Satisfaction ( Always polite and respectful)
Patient Needs come first
Checking People in and Out
Answering Phones
Scheduling appointments
Having a Patients List to remind you of what they need/ needing to schedule or get done
Scanning files into document managers
Always asking every patient to reschedule recare (hyg. appointments)
Confirming appointments for the next week (As you confirm make sure you send the forms out to their number or email and inform patients that they can have forms completed before appt. Or in the office)
Making sure patients complete all forms (Do your best to have them do it electronically. Patients who want to do it on paper go to forms and give them the forms they need on paper and submit to the document manager, add a note that updated documents are in the doc. manager)
Checking text messages
Calling patients on the recare list to book hyg. appt. (Always put in the notes that you called them and left a message)
Keeping up with inventory
Assist office manager and coordinator with other responsibilities
Office Participation
Help in other areas of the office when necessary
Be an active participant in team meetings
Promote team concept by interacting with others in the office
Give ideas during team meetings
Keeping the office clean and organized
Ensuring the schedule is running smoothly
Being honest and coming to the and doctor with any concerns
Cleaning the office, taking the trash out, doing the dishes, cleaning the kitchen frequently etc. as needed
Completing tasks assigned by the office manager, doctor, or other employees
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Supplements inventory
Consistently keeping things organized and stocked
Make sure we have all brochures, etc.

Check all the scan piles to make sure everything is scanned and shredded
PERSONNEL REQUIREMENTS
Education/Experience
High School Diploma or GED required.

2 years of dental experience preferred
Commitment for career development
Interpersonal Knowledge, Skills and Abilities
Strong knowledge of dental terminology and clinic operations.

Good organization skills
Attention to detail
Proficiency in office management practices and procedures.

Experience with financial management, including budgeting and resource allocation.

Familiarity with OSHA standards and HIPAA compliance requirements.

Ability to work effectively in a fast-paced environment while managing multiple priorities.

Excellent communication skills, both verbal and written, with a focus on customer service.

Computer skills [Dentrix ascend]
Experience in dental settings is required.

An individual who is proactive, detail-oriented, and passionate about contributing to the success of our clinic while providing exceptional care to our patients.

Job Type: Full-time
Pay: $18.00 - $25.00 per hour
Benefits:
401(k) matching
Health insurance
Paid time off
Work Location: In person