Dental Receptionist

An amazing opportunity to join a fantastic team in St. Catharines. We are an independently owned dental office in St. Catharines seeking an experienced full-time and organized Dental Receptionist to add to our fantastic team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while efficiently managing administration operations. This role requires strong administrative skills, superb phone skills, experience with ABELDent is preferred. The Dental Receptionist will play a vital role in ensuring smooth daily operations and a positive patient experience. No weekends or evenings. Monday to Friday.

Duties
Greet patients warmly and manage check-in/check-out procedures
Schedule, confirm, book and reschedule patient appointments and managing recall appointments.

Handle multi-line phone systems to answer inquiries, and take messages
Verify patient insurance information and update electronic medical records accurately
Collect payments, co-pays, and process billing transactions efficiently
Maintain organized patient records in compliance with privacy regulations
Assist with administrative tasks such as filing, emailing, and correspondence
Coordinate with dental staff to ensure timely patient flow and appointment adherence
Manage patient flow to minimize wait times and enhance overall office efficiency
Accounts Receivable
Processes dental predeterminations and follow up with patients
Qualifications:
Proven experience as a Dental Receptionist Proficiency in dental practice management software ABELDent is highly preferred
Strong knowledge of dental terminology
Excellent organizational skills with attention to detail
Exceptional communication skills, both verbal and written
Ability to handle multi-line phone systems professionally and efficiently
Prior experience working in a fast-paced office environment is desirable Knowledge of insurance verification processes and billing procedures
This position offers an opportunity to be part of a dedicated healthcare team committed to providing outstanding patient care. We value professionalism, attention to detail, and excellent customer service skills in our team. If you have all these amazing qualities and experience, we strongly encourage you to apply.

Work Location: In person