Dental Receptionist/Treatment Coordinator

Overview
We are seeking a professional and organized Dental Receptionist/Treatment Coordinator to join our dental practice. The ideal candidate will serve as the first point of contact for patients, manage appointment scheduling, and coordinate treatment plans. This role requires excellent communication skills, familiarity with dental and medical office procedures, and proficiency with electronic health records systems. The successful candidate will contribute to providing a welcoming environment while ensuring efficient office operations.

Responsibilities
Greet patients warmly and professionally upon arrival and departure
Manage multi-line phone systems to schedule appointments, answer inquiries, and provide information
Verify patient insurance details and update electronic medical records accurately
Assist patients with treatment plan explanations and financial arrangements
Schedule, confirm, and reschedule patient appointments using Dentrix or similar practice management software
Collect payments and process billing in compliance with office policies
Maintain organized patient records in Epic and other electronic medical record systems
Coordinate with dental staff to ensure smooth daily operations
Handle administrative tasks such as filing, faxing, and correspondence
Ensure the front desk area remains tidy and welcoming
Requirements
Prior experience as a Dental Receptionist or in a dental office setting is highly preferred
Diploma in Dental Assisting or Dental Reception
Registered and in good standing with the ODAA
Current certification IPAC, BCLS, WHIMIS
Proficiency with Dentrix, and electronic medical records systems is essential
Strong knowledge of medical terminology relevant to dental care
Excellent communication skills, both verbal and written
Ability to manage multi-line phone systems efficiently
Office experience demonstrating organizational skills and attention to detail
Familiarity with front desk procedures in a healthcare environment
Ability to work well under pressure while maintaining professionalism
Knowledge of insurance verification processes and treatment coordination is a plus
This position offers an opportunity to be part of a dedicated team committed to providing exceptional patient care.

Pay: $26.00-$30.00 per hour
Work Location: In person