full-time 2 months ago
Dental Receptionist
Diamond Dental
West Allis, WI 53214
17 - 20/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
We are seeking a friendly, organized, and professional Bilingual Dental Receptionist to join our dental team. The ideal candidate will provide exceptional customer service to patients while efficiently managing front-office responsibilities, scheduling, insurance coordination, and patient communication.
Fluency in English and Spanish is required. The successful candidate will be comfortable communicating with patients in both languages and creating a welcoming, positive experience from the moment patients contact our office.
Key Responsibilities
Greet patients warmly and professionally upon arrival.
Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
Schedule, confirm, and reschedule dental appointments.
Check patients in and out and maintain accurate patient records.
Verify dental insurance eligibility and benefits.
Explain treatment costs, payment options, and office financial policies to patients.
Collect copayments, balances, and other payments as needed.
Assist with treatment estimates, pre-authorizations, and insurance claims.
Communicate with patients regarding appointments, treatment plans, and follow-up needs.
Provide clear and professional communication in both English and Spanish.
Maintain patient confidentiality and comply with HIPAA regulations.
Coordinate with dentists, dental assistants, and other team members to ensure efficient patient flow.
Maintain a clean, organized, and welcoming reception area.
Assist with general administrative and office duties as needed.
Qualifications
High school diploma or equivalent required.
Previous dental office or healthcare front-desk experience preferred.
Fluent in English and Spanish, both verbally and in writing.
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Comfortable working with computers, scheduling software, and electronic health records.
Basic understanding of dental insurance and terminology preferred.
Ability to multitask and remain professional in a busy office environment.
Strong interpersonal skills and a positive, team-oriented attitude.
Knowledge of HIPAA and patient privacy requirements.
Preferred Experience
1–2 years of dental reception or medical front-desk experience.
Experience with dental practice Dentrix Ascend management software.
Familiarity with dental insurance verification, claims, and treatment estimates.
Experience working with diverse patient populations.
What We’re Looking For
We’re looking for someone who is warm, dependable, detail-oriented, and patient-focused. The right candidate will enjoy helping people, work well as part of a team, and take pride in providing an excellent patient experience.
Pay: $17.00 - $20.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Vision insurance
Work Location: In person
Fluency in English and Spanish is required. The successful candidate will be comfortable communicating with patients in both languages and creating a welcoming, positive experience from the moment patients contact our office.
Key Responsibilities
Greet patients warmly and professionally upon arrival.
Answer incoming phone calls, respond to patient inquiries, and direct calls appropriately.
Schedule, confirm, and reschedule dental appointments.
Check patients in and out and maintain accurate patient records.
Verify dental insurance eligibility and benefits.
Explain treatment costs, payment options, and office financial policies to patients.
Collect copayments, balances, and other payments as needed.
Assist with treatment estimates, pre-authorizations, and insurance claims.
Communicate with patients regarding appointments, treatment plans, and follow-up needs.
Provide clear and professional communication in both English and Spanish.
Maintain patient confidentiality and comply with HIPAA regulations.
Coordinate with dentists, dental assistants, and other team members to ensure efficient patient flow.
Maintain a clean, organized, and welcoming reception area.
Assist with general administrative and office duties as needed.
Qualifications
High school diploma or equivalent required.
Previous dental office or healthcare front-desk experience preferred.
Fluent in English and Spanish, both verbally and in writing.
Excellent customer service and communication skills.
Strong organizational skills and attention to detail.
Comfortable working with computers, scheduling software, and electronic health records.
Basic understanding of dental insurance and terminology preferred.
Ability to multitask and remain professional in a busy office environment.
Strong interpersonal skills and a positive, team-oriented attitude.
Knowledge of HIPAA and patient privacy requirements.
Preferred Experience
1–2 years of dental reception or medical front-desk experience.
Experience with dental practice Dentrix Ascend management software.
Familiarity with dental insurance verification, claims, and treatment estimates.
Experience working with diverse patient populations.
What We’re Looking For
We’re looking for someone who is warm, dependable, detail-oriented, and patient-focused. The right candidate will enjoy helping people, work well as part of a team, and take pride in providing an excellent patient experience.
Pay: $17.00 - $20.00 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
Dental insurance
Employee discount
Health insurance
Paid sick time
Paid time off
Vision insurance
Work Location: In person
Requirements
• Bilingual
• Dependability
• Dependability
About Diamond Dental
Diamond Dental is a quality dental care provider in Bellingham and Mount Vernon, WA, offering services to patients of all ages in a relaxing and professional environment. They focus on orthodontics, dental implants, family dentistry, emergency dentistry, and more.
Position Closed
This job is no longer accepting applications.