Dental Receptionist

Job Overview
We are seeking a professional and detail-oriented Dental Receptionist to join our dental practice. The ideal candidate will serve as the first point of contact for patients, managing appointment scheduling, patient check-in and check-out, insurance verification, and maintaining accurate medical records. This role requires excellent communication skills, proficiency with dental and medical office software, and a strong understanding of healthcare administrative procedures. The Dental Receptionist will play a vital role in ensuring smooth clinic operations and delivering exceptional patient service.

Responsibilities
Greet patients warmly and professionally upon arrival and departure
Manage appointment scheduling using Open Dental
Verify insurance coverage and benefits
Collect payments, co-pays, and outstanding balances; perform medical collections as needed
Handle multi-line phone systems with professional phone etiquette and assist with patient inquiries
Maintain accurate patient records, including documentation review and data entry in electronic health information systems
Ensure compliance with HIPAA regulations by safeguarding patient confidentiality and managing sensitive information appropriately
Assist with insurance verification processes and CDT coding for billing purposes
Schedule appointments efficiently while managing cancellations and rescheduling requests
Support administrative tasks such as filing, faxing, scanning documents, and managing office supplies
Coordinate with clinical staff to facilitate smooth clinic operations and patient care plans
Requirements
Excellent computer skills including Microsoft Office Suite (Word, Excel) and typing proficiency (including 10 key typing)
Exceptional customer service skills with the ability to handle multi-line phone systems professionally
Knowledge of HIPAA regulations to ensure compliance in all aspects of patient information management
Bilingual abilities are a plus to serve diverse patient populations effectively
Strong organizational skills with attention to detail in documentation review and record keeping
Ability to work efficiently while maintaining professionalism and accuracy
Preferred (but not mandatory) skills:
Proven experience in a dental office or medical administrative support role; dental clinic experience preferred, open to training if you are new to dental or healthcare in general
Proficiency with dental practice management software such as OpenDental;
Strong knowledge of dental terminology, medical terminology
Experience with insurance verification processes
This position offers an opportunity to be an integral part of a dedicated healthcare team committed to providing outstanding patient care.

Pay: From $18.00 per hour
Benefits:
Disability insurance
Employee discount
Free parking
Opportunities for advancement
Paid sick time
Retirement plan
Work Location: In person