Join our dynamic healthcare team as a Dental Receptionist, where you'll be the friendly face and organized voice that keeps our dental practice running smoothly. In this vital role, you will manage patient interactions, coordinate appointments, handle insurance verifications, and ensure accurate documentation. Your energetic approach will help create a welcoming environment for patients while supporting the clinical team with essential administrative tasks. This position offers an exciting opportunity to utilize your medical office experience and exceptional customer service skills in a fast-paced dental setting.
Greet patients warmly and provide excellent customer service at the front desk, ensuring a positive first impression.
Schedule appointments efficiently using dental practice management software such as Dentrix or Eaglesoft, managing multi-line phone systems and appointment calendars.
Verify insurance coverage, perform insurance eligibility checks, and process claims using systems like Epic, Meditech, or Athenahealth.
Collect payments, process co-pays, and handle billing procedures with accuracy in compliance with HIPAA regulations.
Maintain and update patient records in Electronic Health Record (EHR) systems including eClinicalWorks, Dentrix, or Eaglesoft; review documentation for completeness and accuracy.
Assist with medical and dental intake procedures, ensuring all necessary forms are completed and properly filed.
Support the clinical team by managing medical coding tasks such as CPT, ICD-10/ICD-9 codes, and insurance documentation review to facilitate smooth billing processes.
Manage correspondence related to care plans, treatment schedules, and follow-up appointments while maintaining strict confidentiality of health information.
Proven experience as a Medical Receptionist or Dental Receptionist with clinic or dental office experience preferred.
Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, Dentrix, Eaglesoft or similar platforms. Experience with Eaglesoft is a plus!
Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing).
Exceptional phone etiquette and communication skills; bilingual abilities are a plus to serve diverse patient populations.
Prior experience with insurance verification, medical administrative support, and office management is highly desirable.
Ability to handle multiple tasks efficiently while maintaining attention to detail in documentation review and filing processes.
Knowledge of HIPAA regulations to ensure patient privacy and data security at all times. Join us in delivering outstanding patient care through seamless administrative support! We value energetic professionals who thrive in a collaborative environment dedicated to improving health outcomes while providing exceptional service.
Pay: $15.00 - $22.00 per hour
Work Location: In person
Requirements
• Administrative experience
• Medical scheduling
• Filing
• Records management
• Teamwork
About Wise Dental
Wise Dental is a family-focused dental practice in Wise, Virginia, led by Dr. David Templeton. The practice provides personalized, comfortable preventive, restorative, implant, cosmetic, and tooth-replacement care for patients of all ages. Its team is described by patients as warm, welcoming, professional, and dedicated to restoring confidence through compassionate dental care.
