Dental Scheduling and Treatment Coordinator

Scheduling & Treatment Coordinator
Great Smiles of NJ — Watchung, NJ Full-time | In-person
About Us
Great Smiles of NJ is a private, fee-for-service dental practice in Watchung. Our tagline — Great Smiles, Better Health — reflects how we practice: dentistry connected to whole-body wellness, from airway and growth guidance to cosmetic, sleep, and TMJ care. Alongside the practice, our REST Wellness division offers regenerative, aesthetic, sleep, and TMJ services. Our patients choose us because of the relationships we build and the level of care we deliver, not because we're on an insurance list. We're looking for someone who understands that difference and can communicate it.

The Role
This is not a typical front desk job. You are the first relationship every patient has with our practice — on the phone, at check-in, and at the moment they decide whether to move forward with treatment.

You'll be the person who turns a phone inquiry into a scheduled appointment, a treatment plan into an accepted one, and a first-time patient into a family that stays with us for years. If you've built a career helping discerning clients see the value in something exceptional — in luxury retail, high-end personal care, aesthetics, hospitality, or concierge services — you already have the core skill we need. We'll teach you the dentistry.

What You'll Do
Answer new patient calls with warmth and confidence, uncover what the caller actually needs, and convert inquiries into scheduled appointments
Present treatment plans and fees clearly, answer questions without hesitation, and guide patients to a confident yes
Follow up on unscheduled treatment and keep patients moving forward in their care
Build genuine relationships so patients feel known — remembering names, families, and what matters to them
Manage the schedule strategically to keep our doctors' days full and productive
Coordinate financial arrangements and third-party financing options
Track your own numbers: call conversion, case acceptance, and schedule fill rates
Who You Are
Experienced in high-end client service. You've worked in luxury retail, med spa/aesthetics, high-end salon or wellness, private membership, hospitality, or a similar environment where relationships and trust drive the sale
A natural closer — without being pushy. You help people say yes to things that are genuinely good for them, and you're comfortable talking about money
Excellent on the phone. Your voice conveys warmth and competence; you listen more than you talk
Organized and accountable. You follow through, you track your results, and you take ownership of outcomes
Coachable. You want feedback and use it
Dental or medical office experience is a plus, but not required — we would rather train the right person than hire the wrong résumé.

What We Offer
Competitive salary with performance-based bonus tied to case acceptance and scheduling goals
A practice where you'll be valued as a professional, not "just the front desk"
Training in dental treatment coordination and our clinical philosophy
A collaborative team and a doctor-owner who invests in her people
Benefits: health, PTO, professional development
How to Apply
Submit your résumé along with a short note telling us about a time you helped a client say yes to something they were hesitant about. Applications without this note will not be prioritized.

Pay: $26.50 - $36.50 per hour
Expected hours: 35.0 – 40.0 per week
Benefits:
Continuing education credits
Employee discount
Free parking
Health insurance
Paid time off
Professional development assistance
Work Location: In person