Dental Scheduling Coordinator Lead

Overview
We are seeking a dynamic and detail-oriented Dental Scheduling Coordinator Lead to join our dental team! In this pivotal role, you will oversee the scheduling operations, ensuring seamless appointment flow and exceptional patient service. Your leadership will drive efficiency in clinic operations, coordinate with clinical and administrative staff, and uphold the highest standards of accuracy and professionalism. This is an exciting opportunity for a proactive individual passionate about healthcare administration and eager to lead a team toward excellence in patient care. This is a role for someone who is interested in learning and growing in the dental field. One of the perks with this role is a membership to AADOM with the ability to begin on the path of earning their levels of distinction for Dental office managers.

Duties
Lead and supervise the dental scheduling team, providing training, mentorship, and performance feedback to optimize workflow
Faciliate daily team huddles as needed to support efficient operations,communications and operations with the clinical team
Collaborate with team members to develop topics and agendas for monthly breakout meetings and staff discussions
Coordinate with clinical staff to ensure proper scheduling of procedures, treatments, and follow-up appointments while minimizing wait times
Maintain meticulous records of patient appointments, cancellations, reschedules, and no-shows using multi-line phone systems and office management software
Participate in weekly leadership meetings to review daily operations, collaborate with clinical leadership, identify operational challenges, and contribute to problem-solving initiatives.

Represent and promote the Core Values of Essex Family Dental through leadership, communication, and team engagement.

Communicate leadership updates, organizational initiatives, and operational changes to the Front Desk team in a clear and timely manner.

Complete assigned weekly action items in coordination with the leadership team.

Prepare and organize agendas for all office-wide staff meetings.

Address and respond professionally to patient concerns or complaints involving front desk team members, escalating issues appropriately when necessary.

Skills
Extensive experience with dental office management software such as Eaglesoft or Dentrix;
Excellent computer skills including Microsoft Office Suite (Word, Excel), typing (including 10-key), and familiarity with health information systems like Athenahealth or Meditech
Exceptional patient service skills with professional phone etiquette and ability to handle multi-line phone systems efficiently
Deep understanding of HIPAA compliance, medical terminology, dental terminology, and documentation review processes
Strong organizational skills with attention to detail in filing, record keeping, and office management tasks
Ability to manage front desk operations including appointment scheduling, intake procedures, insurance processing, and medical records management
Pay: $33.00 - $40.00 per hour
Benefits:
401(k)
401(k) matching
Bereavement leave
Employee discount
Health insurance
On-the-job training
Paid time off
Referral program
Retirement plan
Experience:
Dental office: 2 years (Required)
Work Location: In person