Dental Treatment Coordinator

Treatment Coordinator
Total Wellness Dental Studio
Worthington, Ohio
$23 to $26 per hour, based on experience
Monday through Thursday, 8:30 AM to 5:00 PM
Full-time | No Fridays
About the Position
Total Wellness Dental Studio is looking for an experienced, confident Treatment Coordinator to join our team. This person will play an important role in helping patients understand their recommended care, reviewing financial expectations, and moving smoothly from treatment planning to scheduling.

We are looking for someone who is comfortable discussing treatment and finances with patients while remaining warm, professional, and organized. The right person should be able to explain complex information clearly and empathetically, answer questions, collect payments, and help patients feel confident moving forward with their care.

This is more than a traditional front-desk position. Our Treatment Coordinator must be comfortable managing treatment plans, patient payments, insurance claims, and appeals. Previous dental experience is strongly preferred.

Primary Responsibilities
Present treatment plans clearly and confidently
Help patients understand their recommended treatment, insurance estimates, and out-of-pocket costs
Discuss financial arrangements and payment options with patients
Collect copays, deposits, and other patient payments
Schedule treatment accurately and efficiently
Follow up with patients who have unscheduled treatment
Send dental insurance claims with the required documentation
Complete insurance appeals using appropriate clinical narratives, photographs, X-rays, and supporting records
Review outstanding claims and follow up with insurance companies when necessary
Greet patients warmly and efficiently manage patient check-in and check-out
Use patient-management software and electronic health record systems to maintain accurate patient information
Accurately and efficiently document patient interactions, communications, financial arrangements, and follow-up needs
Communicate effectively by phone and in person to foster positive relationships with patients and team members
Maintain accurate patient, financial, and insurance information
Communicate effectively with the doctor, clinical team, and administrative team
Help maintain an organized and productive schedule
Assist with other administrative responsibilities as needed
What We Are Looking For
Experience presenting dental treatment plans
Confidence discussing treatment costs and collecting payments
Experience submitting dental insurance claims and appeals
Excellent customer service skills
The ability to explain complex clinical, insurance, and financial information clearly and empathetically
Strong written communication skills, especially when preparing insurance narratives
Strong understanding of dental and medical terminology relevant to patient care
Excellent organization and attention to detail
A professional, friendly, and calm communication style
The ability to handle sensitive financial conversations respectfully
Strong and accurate documentation skills
Reliability and the ability to follow established systems
A team-focused attitude with a willingness to help where needed
The ability to work in a busy dental practice without losing attention to detail
Experience using Open Dental is strongly preferred. A dental background and familiarity with clinical dentistry, dental terminology, common procedures, insurance codes, X-rays, and intraoral photographs are also highly preferred.

Schedule
Monday through Thursday
8:30 AM to 5:00 PM
Full-time
No Fridays, weekends, early mornings, or late evenings
Compensation
$23 to $26 per hour
Final compensation will be based on relevant dental experience and demonstrated treatment-coordination skills
Performance-based bonus opportunities
Full-Time Benefits
Paid time off
Paid holidays
Retirement benefits
Employee dental benefits
Discounts on eligible products and services offered through the practice
Bonus opportunities
Additional full-time benefits as outlined in our employee handbook
About Our Practice
Total Wellness Dental Studio is a modern, patient-centered dental practice in Worthington. We focus on comprehensive dentistry, prevention, esthetics, education, and helping patients understand the connection between their oral health and overall wellness.

We value organization, professionalism, transparency, teamwork, and a calm, positive work environment. Our team works hard, supports one another, and takes pride in giving patients a thoughtful and personalized experience.

If you have experience presenting treatment, discussing financial arrangements, managing dental claims, and helping patients move forward with their care, we would love to hear from you.

To apply, please submit your resume and include a brief description of your dental experience, including any experience with treatment plan presentation, dental insurance, claims, appeals, and Open Dental.

Pay: $23.00 - $25.00 per hour
Expected hours: 32.0 per week
Benefits:
Continuing education credits
Dental insurance
Employee discount
Flexible schedule
Opportunities for advancement
Paid time off
Paid training
Parental leave
Retirement plan
Uniform allowance
Work Location: In person