full-time 1 month ago
Dental Treatment Coordinator
Chapel Hill Family & Cosmetic Dentistry
501 Eastowne Drive, Chapel Hill, NC 27514
25 - 35/hr
About the Practice
N/A Team Members
Eaglesoft Software
Job Description
Dental Treatment Coordinator
Chapel Hill Family & Cosmetic Dentistry | Chapel Hill, NC
Full-Time
Chapel Hill Family & Cosmetic Dentistry is looking for an experienced, personable Dental Treatment Coordinator to join our team.
This is not simply a front-desk position. We are looking for someone who enjoys building relationships with patients, understands dentistry, is comfortable discussing treatment and finances, and takes ownership of helping patients move from diagnosis through treatment.
Our practice provides comprehensive restorative, cosmetic, implant and general dentistry, including larger and more complex treatment plans. The right person will be an important connection between our doctors, clinical team and patients.
What We're Looking For
Our ideal candidate is:
Experienced in dentistry — dental office experience is strongly preferred
Comfortable discussing treatment costs and larger financial decisions
Warm, personable and able to quickly build trust with patients
Organized and detail-oriented
Confident without being pushy or "salesy"
An excellent listener and communicator
Comfortable answering questions and working through patient concerns
Able to follow up consistently without making patients feel pressured
Coachable and interested in continued learning
A strong team player who is willing to jump in when needed
Someone who takes ownership rather than waiting to be told what to do
Comfortable working in a busy, collaborative environment
Experience presenting larger dental treatment plans is a significant plus.
What You'll Do
The Treatment Coordinator will help guide patients through the treatment-planning process from beginning to end.
Responsibilities may include:
Participate in treatment consultations and records appointments
Develop rapport and understand each patient's goals, concerns and priorities
Review treatment plans with patients
Clearly explain treatment investment and payment expectations
Discuss available payment and financing options
Help patients work through questions or barriers to treatment
Coordinate scheduling of treatment
Maintain organized treatment pipelines
Document patient conversations and outcomes
Establish specific follow-up plans and dates
Personally follow up with patients who are considering treatment
Coordinate closely with doctors, assistants, hygienists and administrative team members
Help ensure diagnosed treatment does not unintentionally fall through the cracks
Assist with other administrative responsibilities as needed
How We Approach Treatment
We are not looking for a salesperson.
Our philosophy is to educate patients well, understand what matters to them, clearly communicate their options and help remove obstacles when possible.
Some patients are ready immediately. Others need time, additional information or financial options. A great Treatment Coordinator understands the difference and knows how to remain helpful and engaged without creating pressure.
For larger cases, continuity is especially important. We want our Treatment Coordinator to understand the patient's story, hear the doctor's recommendations, participate in the consultation and remain involved through financial presentation, scheduling and follow-up.
About Our Practice
We are an established, privately owned dental practice in Chapel Hill with a strong emphasis on:
Comprehensive patient care
Cosmetic and restorative dentistry
Implant dentistry
Long-term patient relationships
Continuing education
Teamwork and cross-training
Excellent communication
Creating an exceptional patient experience
We have a busy clinical practice and a team that works closely together. We value people who communicate directly, support their teammates, accept coaching and are always looking for ways to improve.
Experience
Preferred:
2+ years of dental office experience
Treatment coordination or financial presentation experience
Understanding of common dental procedures and terminology
Experience with comprehensive or larger treatment plans
Dental software experience
Candidates with strong dental experience who have not formally held the title of Treatment Coordinator are also encouraged to apply.
The Person Matters
We can teach systems, workflows and the specifics of our practice.
What is much harder to teach is the ability to connect with people, listen well, communicate confidently, take ownership, work as part of a team and comfortably discuss money.
If that describes you — and you are looking for a practice where you can grow and play an important role in the patient experience — we'd love to meet you.
To apply: Please submit your resume along with a brief note telling us about your dental experience and why this role interests you.
Pay: $25.00 - $35.00 per hour
Expected hours: 36.0 per week
Benefits:
Continuing education credits
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Uniform allowance
Vision insurance
Experience:
Dental office: 2 years (Preferred)
Work Location: In person
Chapel Hill Family & Cosmetic Dentistry | Chapel Hill, NC
Full-Time
Chapel Hill Family & Cosmetic Dentistry is looking for an experienced, personable Dental Treatment Coordinator to join our team.
This is not simply a front-desk position. We are looking for someone who enjoys building relationships with patients, understands dentistry, is comfortable discussing treatment and finances, and takes ownership of helping patients move from diagnosis through treatment.
Our practice provides comprehensive restorative, cosmetic, implant and general dentistry, including larger and more complex treatment plans. The right person will be an important connection between our doctors, clinical team and patients.
What We're Looking For
Our ideal candidate is:
Experienced in dentistry — dental office experience is strongly preferred
Comfortable discussing treatment costs and larger financial decisions
Warm, personable and able to quickly build trust with patients
Organized and detail-oriented
Confident without being pushy or "salesy"
An excellent listener and communicator
Comfortable answering questions and working through patient concerns
Able to follow up consistently without making patients feel pressured
Coachable and interested in continued learning
A strong team player who is willing to jump in when needed
Someone who takes ownership rather than waiting to be told what to do
Comfortable working in a busy, collaborative environment
Experience presenting larger dental treatment plans is a significant plus.
What You'll Do
The Treatment Coordinator will help guide patients through the treatment-planning process from beginning to end.
Responsibilities may include:
Participate in treatment consultations and records appointments
Develop rapport and understand each patient's goals, concerns and priorities
Review treatment plans with patients
Clearly explain treatment investment and payment expectations
Discuss available payment and financing options
Help patients work through questions or barriers to treatment
Coordinate scheduling of treatment
Maintain organized treatment pipelines
Document patient conversations and outcomes
Establish specific follow-up plans and dates
Personally follow up with patients who are considering treatment
Coordinate closely with doctors, assistants, hygienists and administrative team members
Help ensure diagnosed treatment does not unintentionally fall through the cracks
Assist with other administrative responsibilities as needed
How We Approach Treatment
We are not looking for a salesperson.
Our philosophy is to educate patients well, understand what matters to them, clearly communicate their options and help remove obstacles when possible.
Some patients are ready immediately. Others need time, additional information or financial options. A great Treatment Coordinator understands the difference and knows how to remain helpful and engaged without creating pressure.
For larger cases, continuity is especially important. We want our Treatment Coordinator to understand the patient's story, hear the doctor's recommendations, participate in the consultation and remain involved through financial presentation, scheduling and follow-up.
About Our Practice
We are an established, privately owned dental practice in Chapel Hill with a strong emphasis on:
Comprehensive patient care
Cosmetic and restorative dentistry
Implant dentistry
Long-term patient relationships
Continuing education
Teamwork and cross-training
Excellent communication
Creating an exceptional patient experience
We have a busy clinical practice and a team that works closely together. We value people who communicate directly, support their teammates, accept coaching and are always looking for ways to improve.
Experience
Preferred:
2+ years of dental office experience
Treatment coordination or financial presentation experience
Understanding of common dental procedures and terminology
Experience with comprehensive or larger treatment plans
Dental software experience
Candidates with strong dental experience who have not formally held the title of Treatment Coordinator are also encouraged to apply.
The Person Matters
We can teach systems, workflows and the specifics of our practice.
What is much harder to teach is the ability to connect with people, listen well, communicate confidently, take ownership, work as part of a team and comfortably discuss money.
If that describes you — and you are looking for a practice where you can grow and play an important role in the patient experience — we'd love to meet you.
To apply: Please submit your resume along with a brief note telling us about your dental experience and why this role interests you.
Pay: $25.00 - $35.00 per hour
Expected hours: 36.0 per week
Benefits:
Continuing education credits
Dental insurance
Employee discount
Health insurance
Paid time off
Retirement plan
Uniform allowance
Vision insurance
Experience:
Dental office: 2 years (Preferred)
Work Location: In person
Requirements
• Dental office experience
• Teamwork
• Attention to detail
• Interpersonal skills
• Dental terminology
• Teamwork
• Attention to detail
• Interpersonal skills
• Dental terminology
Position Closed
This job is no longer accepting applications.