Dental Treatment Coordinator

Key Dental is a patient-focused, out-of-network practice that prioritizes clarity, trust, and case acceptance over volume. The Treatment Coordinator (TC) plays a critical role in bridging clinical excellence with patient understanding and financial commitment.

This is not a passive front-desk role. The TC is responsible for presenting treatment plans, overcoming objections ethically, coordinating finances, and ensuring patients move forward with care. Success in this role requires strong communication, confidence, attention to detail, and strict adherence to systems and SOPs.

Our objective is simple: patients fully understand their treatment and feel confident saying yes.

Responsibilities
Treatment Presentation & Case Acceptance
Present comprehensive and phased treatment plans clearly and confidently
Translate clinical recommendations into patient-friendly language
Address objections related to cost, timing, fear, and value using ethical sales principles
Coordinate treatment sequencing and scheduling with the clinical team
Financial Coordination
Review fees, insurance estimates, and patient financial responsibility
Discuss and enroll patients in financing options (Cherry, CareCredit, etc.)
Collect deposits and payments in accordance with office policy
Maintain accurate financial notes and documentation
Patient Experience
Serve as the primary point of contact for patients following exams
Ensure patients feel informed, respected, and supported throughout the decision process
Follow up with unscheduled treatment and track case conversion
Systems & Documentation
Maintain accurate records in Open Dental PMS
Follow all SOPs related to treatment presentation, financial coordination, and follow-up
Track personal and office KPIs related to case acceptance and conversions
Team & Growth Support
Collaborate with dentists, assistants, and admin team members
Support new patient exam (NPE) flow and overall patient acquisition efforts
Contribute ideas to improve systems, scripts, and patient experience
Qualifications & Skills
Prior experience as a Treatment Coordinator or similar role in dentistry strongly preferred
Strong understanding of dental procedures, terminology, and sequencing
Confidence discussing finances and asking for commitment
Excellent verbal and written communication skills
Proficiency with Open Dental PMS preferred
Knowledge of insurance estimates and third-party financing
Highly organized, detail-oriented, and systems-driven
Professional, calm, and patient-focused under pressure
What We’re Looking For
This role is ideal for someone who:
Is comfortable leading conversations and asking for the close
Believes patient education drives ethical case acceptance
Thrives in a structured, performance-driven environment
Takes ownership of outcomes, not just tasks
Benefits
Competitive pay with growth and advancement opportunities
Performance-based bonuses
Paid training and structured onboarding
Health insurance options
Paid time off (PTO)
Employee dental benefits
Supportive, systems-driven work environment
Clear expectations, accountability, and room to grow
This position is integral to the success of the practice and offers strong growth and earning potential for high performers.

Pay: $14.00 - $18.00 per hour
Benefits:
401(k) matching
Dental insurance
Employee discount
Employee mentoring program
On-the-job training
Paid sick time
Paid time off
Paid training
Experience:
DENTAL: 1 year (Required)
Language:
Spanish and English (Required)
Work Location: In person