Dental Treatment Coordinator

We're Growing! Fishers Pediatric Dentistry is expanding our team.

We're looking for a compassionate, bilingual Treatment Coordinator who loves working with children and families. We believe exceptional care begins with exceptional people! If you have a warm smile, a caring heart, and want to be part of a workplace that truly feels like family, we'd love to meet you!

Job Summary:
The Treatment Coordinator oversees the daily operations of the check out position. They are tasked with ensuring patients and their families are dismissed from the office with outstanding customer service! This role involves communicating with adults / guardians of patients as well as coordinating with clinicians to ensure efficient flow of the office. The Treatment Coordinator will be working in a fast-paced environment and is responsible for making sure patient records are completed efficiently and accurately as well as reviewing financial information thoroughly. The Treatment Coordinator is a key role on the Patient Loyalty Crew (PLC) and works collaboratively with the FPD First Impression Coordinators. This role reports directly to the PLC Manager.

Key Responsibilities:
Patient Interactions: Greet patients and families warmly, manage the check-out process, and address inquiries with professionalism and empathy.

Customer Service: Provide exceptional professional interactions with patients and their families and assist in resolving patient concerns promptly to provide a positive experience. Set office expectations for new patients by reviewing general office policies. Assist current patients in understanding office policies when reviewing financial agreements.

Collaboration: Work in tandem with Clinical Team and PLC to provide communication about patient arrival status, insurance changes and any pertinent information that may impact office flow.

Appointment Management: Check out patients efficiently utilizing Dentrix. Collect necessary documentation from parents/guardians for future appointments. Schedule return to clinic visits accurately. Communicate with Clinical Managers about the schedule if patients arrive late.

Insurance Verification: Own the process of verifying insurance coverage for treatment. Accurately run treatment through online portals or send pretreatment estimates based on needs.

Office Operations: Manage office scheduling and appointments through phone scheduling and online messages. Follow processes and procedures for accurate insurance claim submissions. Maintain daily reports reflecting completed treatment. Assist with accurate treatment and records documentation.

Qualifications:
High School Diploma or equivalent
2+ years of experience in dental office setting preferred
Proficient with Dentrix and Microsoft Office Suite
Understanding of dental insurance
Excellent interpersonal and communication skills, specifically with interactions geared towards children, patients with special needs, and their families
Ability to organize, prioritize, and multitask
Maintain all OSHA and HIPAA safety practices
Positive, patient-focused attitude with the desire to create a welcoming environment
Required / Preferred Skill:
Experience in a pediatric dental office preferred
Knowledge of dental terminology and procedures preferred
Bilingual skills required (English & Spanish)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Expected hours: 36.0 – 40.0 per week
Benefits:
401(k) matching
Paid time off
Education:
High school or equivalent (Required)
Experience:
dental office: 1 year (Preferred)
Language:
English & Spanish (Required)
Ability to Commute:
Fishers, IN 46038 (Required)
Work Location: In person