Dental Treatment Coordinator & Front Desk

Description:

Community Health Centers of America is seeking a compassionate, organized and knowledgeable Dental Treatment Coordinator & Front Desk Assistant to join their dental clinic team in Sacramento. We are a non-profit organization dedicated to providing top-tier care for every member of our community. Learn more at www.chcahealth.org.

The Treatment Coordinator is essential to providing exceptional patient care, coordinating treatment plans, and managing financial discussions with patients. This role involves a combination of patient-facing duties, administrative support, and financial coordination, ensuring that patients understand the treatment options and financial responsibilities while supporting efficient clinic operations. The Treatment Coordinator’s main responsibilities are to clearly explain treatment options to the patient, coordinate a treatment plan with the doctor and present it to the patient, and be knowledgeable about the treatment and timelines with the patient. This position will also cover the front desk to ensure a welcoming and efficient patient flow and compliant documentation.


***Experience in the dental field and knowledge of CPT codes is mandatory.***

Responsibilities:

Greet and welcome patients to the dental office with compassion and professionalism, assisting with check-in and check-out processes

Partner with dentist to present treatment plans to patients, providing clear explanations and answering questions. Educate patients on benefits, insurance coverage and financial options. Help address financial barriers.

Verify insurance eligibility and benefits and manage submission and follow-up of dental claims, pre-estimates and referrals.

Schedule and confirm appointments for dental treatments

Handle incoming phone calls

Coordinate with dental team to ensure smooth patient flow and efficient treatment scheduling

Maintain accurate patient records and update information timely to support treatment and billing consistent with HIPAA and requirements

Assist with managing office inventory and ordering supplies

Join our team at the dental office as a Treatment Coordinator! In this role, you will play a crucial part in ensuring our patients receive the highest quality care by coordinating their treatment plans and providing exceptional customer service. If you have previous experience in a dental office, excellent communication skills, and a passion for helping others, we would love to hear from you.

Benefits:

Comprehensive health benefits: medical, dental, vision. life & voluntary

Vacation, holiday & sick paid time off

401(k) w match

Employee assistance program

Schedule:

8 hour day shift

Monday to Friday

Weekends as needed

Requirements:

Requirements:

Two years experience in dental treatment coordinator required, 5 years preferred

Strong knowledge of dental HMO and Medi-Cal dental plans, insurance verification, fee schedules and financial presentation

Experience with dental management software and proficiency in MicroSoft Excel and Office suite

Excellent communication and interpersonal skills to effectively interact with patients and dental team members

Strong organizational skills with focus on accuracy, detail and multitasking

High school diploma or equivalent

Bilingual English and Spanish, Russian, Farsi or Pashto preferred