Dental Treatment Coordinator/Front desk

Job Overview
We are seeking a dynamic and detail-oriented Dental Treatment Coordinator/Front Desk professional to join our vibrant dental team. This pivotal role combines administrative excellence with patient-centered service, ensuring smooth clinic operations and exceptional patient experiences. The ideal candidate will be energetic, highly organized, and possess a strong understanding of dental terminology, insurance processes, and electronic health record systems. Your enthusiasm will help foster a welcoming environment while efficiently managing appointment scheduling, insurance verification, and medical billing tasks. This paid position offers an exciting opportunity to grow within a supportive healthcare setting dedicated to quality care and operational excellence.

Responsibilities
Greet patients warmly upon arrival, ensuring a positive first impression and smooth check-in process
Manage appointment scheduling using dental practice management software such as Dentrix or Eaglesoft, coordinating with clinical staff to optimize daily workflow
Verify insurance coverage and benefits, including health insurance knowledge related to Medicare, Medicaid, CPT coding, ICD-10/ICD-9/ICD coding, and HIPAA compliance
Assist patients with insurance claims processing, medical collection efforts, and documentation review to ensure accurate billing and reimbursement
Explain treatment plans clearly to patients, addressing questions about procedures, costs, and payment options while maintaining clinical confidentiality policies
Handle multi-line phone systems with professional phone etiquette; respond promptly to patient inquiries and appointment requests
Maintain accurate medical records and electronic health records (EHR) management using systems like Meditech or eClinicalWorks; ensure compliance with health information management standards
Support office management tasks such as filing, data entry (including 10 key typing), and maintaining organized medical records and documentation review processes
Collaborate with clinical staff to facilitate intake procedures and ensure seamless patient flow throughout the clinic
Verify insurance eligibility and benefits utilizing systems like Athenahealth or other EMR platforms; perform insurance verification accurately for all patients
Qualifications
Proven experience in dental office administration or medical front desk roles; clinic experience preferred
Strong knowledge of dental terminology, medical terminology, health insurance policies, and billing practices
Familiarity with EMR systems such as Dentrix, Eaglesoft, or similar platforms; experience with Epic or Meditech is a plus
Proficiency in Microsoft Office Suite (Word, Excel) and typing skills including 10 key data entry
Excellent customer service skills with the ability to communicate effectively both verbally and in writing; bilingual abilities are highly valued
Knowledge of HIPAA regulations and clinical confidentiality policies to protect patient information
Ability to handle multiple tasks efficiently in a fast-paced environment while maintaining attention to detail
Office management skills including filing, documentation review, and appointment scheduling
Strong organizational skills combined with a friendly demeanor that fosters trust and comfort for patients
Join our team where your energy makes a difference! We are committed to providing a supportive environment that values your skills in medical administrative support while offering opportunities for professional growth. If you thrive in a busy clinic setting with a passion for delivering excellent patient service, we want to hear from you!

Pay: $28.00 - $30.00 per hour
Benefits:
401(k)
401(k) matching
Bereavement leave
Dental insurance
Employee discount
Free parking
Health insurance
Paid sick time
Paid time off
Work Location: In person