Dental Treatment Coordinator/Front Desk Lead

Job Title: Treatment Coordinator/ Front Desk Lead
Location: Dana Point, CA (In‑Office Only)
Job Type: Part‑Time to Full‑Time (25–35 hours/week to start)
About Our Practice
We are a privately owned biomimetic dental practice in Dana Point focused on helping adults keep their teeth for life and avoid major future problems. We do careful, conservative dentistry, not just “drill and bill.” Patients come to us because they want long‑term solutions, not quick fixes.

We’re looking for a warm, organized, phone‑confident Treatment Coordinator to own our new patient calls, follow‑up, and scheduling.

Role Summary
Your #1 goal:
Turn inbound leads and interested patients into scheduled and kept appointments by following a simple, proven follow‑up process.

You will be the first voice new patients hear, helping them feel understood, explaining next steps, and getting them on the schedule.

What You’ll Do
Respond quickly to new patient inquiries (phone, web, voicemail) during office hours
Call, text, and follow up with leads using a structured 7‑day cadence until they schedule or decline
Schedule new patient visits and coordinate with the doctor to fill high‑value time slots
Reactivate past patients and unscheduled treatment with friendly check‑in calls
Confirm upcoming appointments and reduce no‑shows with reminder calls/texts
Document all outreach and update patient records accurately in our systems
Provide an exceptional, caring experience on every interaction
Protect patient privacy and follow all HIPAA and office policies
What We’re Looking For
1+ year in a dental front office, treatment coordinator, medical front office, or phone‑heavy customer service role
Comfortable spending several hours a day on the phone and computer
Confident, clear communicator who can guide patients to a decision without being pushy
Organized, reliable, and able to follow a set process every day
Warm, calm, and professional with anxious or skeptical patients
Experience with dental software (Dentrix, Eaglesoft, etc.) is a plus but not required
Bilingual (English/Spanish) is a plus
Schedule & Pay
Schedule: 25–35 hours/week to start, weekdays in‑office (exact schedule flexible)
Compensation:
Base hourly: $26-30/hour, depending on experience
Performance bonus per new patient who shows to their first visit, plus additional bonuses tied to started treatment
Room to grow hours and earnings as the role drives more kept appointments
Why You’ll Love Working Here
Small, high‑quality private practice, not a high‑pressure corporate chain
You get clear goals, scripts, and training instead of being thrown on the phones
Your work has a direct, visible impact on patients’ health and on practice growth
Stable, long‑term opportunity with a doctor who values doing dentistry the right way
How To Apply
Please apply through Indeed with:
Your resume
A brief note sharing why this role caught your eye
(Optional but strongly preferred) A short voice note or video introducing yourself and pretending you’re leaving a voicemail for a new patient who inquired about a cracked tooth and wants to “see what their options are.”
We’ll contact selected candidates for a short phone interview and in‑office role‑play. We’re hiring as soon as we find the right person. *
Job Type: Part-time
Pay: $26.00 - $30.00 per hour
Work Location: In person