Dental Treatment Coordinator (Greenville)

Who Are We: Family Dental LLC is a dynamic, growing company in South Carolina. Our mission is to provide high-quality dental services in first-class facilities. We hire only the most qualified dentists and staff committed to superior patient care. Our desire is to provide employees with a career opportunity to change the dynamics of their lives and their families, while contributing to taking care of the dental needs of families in underserved communities.

About the Role:

The Dental Treatment Coordinator plays a pivotal role in bridging the gap between patients and dental care providers by facilitating clear communication and ensuring patients understand their treatment options and financial responsibilities. This position is responsible for guiding patients through their treatment plans, answering questions, and coordinating appointments to optimize patient experience and treatment acceptance. The coordinator works closely with dentists, assistants, and administrative staff to streamline treatment workflows and enhance overall office efficiency.

Qualifications:

High school diploma or equivalent

Previous experience in a dental office; ideally a similar patient coordination role.

Strong understanding of dental terminology, procedures, and insurance processes

Proficiency with dental practice management software (Dentrix / Eaglesoft)

Experience working with dental insurance claims and benefit verification systems

Familiarity with HIPAA regulations and patient confidentiality standards

Excellent communication and organizational skills

Background in customer service or sales, ability to guide patients through decision-making

Bilingual - Spanish (preferred)

Responsibilities:

Serve as primary point of contact for patients regarding treatment plans, financial options, and appointment scheduling

Explain dental procedures, treatment plans, and associated costs clearly and compassionately to patients

maintaining patient records and confidentiality according to HIPAA

addressing objections and negotiating treatment plans and costs

Verify insurance benefits and assist patients in understanding their coverage and out-of-pocket expenses.

staying current on local and national government dental coverage assistance to understand insurance eligibility

explaining dental terminology and conveying the importance of oral hygiene and treatment

scheduling appointments, treatment plan consultations, and post-treatment follow-ups

submitting insurance applications and documents to insurance companies

streamlining office operations and communication between patients, staff and dentists

helping patients track and follow payment schedules

help patients understand their dental benefits and treatment and assist with treatment plan acceptance

provide top-tier patient/customer service and satisfaction

able to deescalate patient grievances effectively and satisfy patient dental treatment inquiries as needed

Benefits:

Competitive compensation

Career mobility and advancement

Career training and development

Benefits package includes:
Medical & Vision Insurance

Free dental treatment at our locations

PTO

401K

Life Insurance, Pet Insurance and more

KOS Services Inc. / Family Dental LLC is proud to be an Equal Employment Opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.