Dental Treatment Coordinator

Patient Care & Treatment Coordinator – Dental Implant Studio
Compensation: Starting at $18.00 per hour, negotiable based on experience, qualifications, and demonstrated abilities.

Position Type: Full-Time, Part-Time
Help Us Build Something Exceptional
New, state-of-the-art dental implant practice in Las Vegas specializing in advanced dental implant procedures, All-on-X full-arch rehabilitation, and comprehensive smile reconstruction.

We are looking for an exceptional Patient Care & Treatment Coordinator who is passionate about patient relationships, motivated by professional growth, and excited to help build a premier dental implant practice from the ground up.

This is not a traditional dental receptionist position.

We are seeking a highly organized, personable, confident, and results-driven professional who can take ownership of the patient journey—from the first phone call to the final smile.

The ideal candidate understands that patients considering dental implants and full-mouth rehabilitation are often making life-changing decisions. They may have experienced years of dental problems, frustration, anxiety, or uncertainty.

Our goal is to create a welcoming, compassionate, and educational experience that helps patients feel understood, confident, and empowered to move forward with their treatment.

We are looking for someone who combines exceptional customer service with strong organizational skills, treatment coordination experience, and a genuine desire to contribute to the growth and success of the practice.

Key Responsibilities
Patient Experience & Relationship Management
Serve as the first point of contact for new and existing patients, providing a professional, welcoming, and exceptional experience.

Build meaningful patient relationships through empathy, active listening, and personalized communication.

Guide patients through their journey from initial inquiry and consultation to treatment completion.

Address patient questions, concerns, and financial considerations with professionalism and compassion.

Coordinate patient appointments, treatment timelines, postoperative visits, and follow-up care.

Maintain clear, timely, and professional communication throughout the patient experience.

Create an environment where patients feel valued, informed, and confident in their care.

Treatment Coordination & Case Acceptance
Work closely with the doctor and clinical team to coordinate comprehensive implant and full-mouth rehabilitation treatment plans.

Confidently present treatment recommendations, financial arrangements, and available payment options after the doctor has established the clinical treatment plan.

Explain treatment timelines, expected appointments, and the patient experience in a clear and understandable manner.

Assist patients in understanding the value of comprehensive treatment and overcoming financial or logistical barriers.

Coordinate third-party financing applications, payment arrangements, and treatment scheduling.

Follow up consistently with patients who have received treatment recommendations but have not yet scheduled.

Track treatment acceptance rates, outstanding treatment opportunities, and patient follow-up activities.

Help patients move forward with care through education, trust, and clear communication rather than high-pressure sales tactics.

New Patient Acquisition & Practice Growth
Manage incoming patient inquiries from phone calls, website submissions, online advertising, referrals, and other lead sources.

Respond promptly and professionally to prospective patient inquiries.

Convert qualified patient inquiries into scheduled consultations.

Maintain consistent follow-up with prospective patients who have not yet scheduled.

Utilize customer relationship management (CRM) software to track patient communication, lead status, appointments, and treatment opportunities.

Collaborate with the doctor and marketing partners to improve patient acquisition and lead conversion.

Track key practice performance indicators, including consultation bookings, appointment attendance, treatment acceptance, and patient engagement.

Identify opportunities to improve marketing follow-up, patient communication, and overall practice growth.

Front Office Management & Administrative Operations
Manage daily front office operations, including scheduling, patient registration, communication, payment collection, and administrative coordination.

Maintain accurate patient information, financial records, consent documentation, and appointment records.

Verify insurance benefits and communicate available out-of-network benefits when applicable.

Explain treatment fees, financial policies, third-party financing, and payment arrangements.

Coordinate patient referrals and communication with referring dental offices.

Maintain efficient scheduling protocols that support clinical productivity and an excellent patient experience.

Develop, maintain, and improve front office systems and standard operating procedures.

Protect patient privacy and maintain compliance with HIPAA and applicable regulations.

CRM, Technology & Digital Workflows
Our practice will utilize modern technology and integrated communication systems to streamline patient acquisition, treatment coordination, and follow-up.

Responsibilities include:
Managing patient inquiries and communication through CRM systems.

Utilizing automated workflows for appointment reminders, lead follow-up, and patient engagement.

Monitoring scheduling, patient communication, and treatment conversion pipelines.

Keeping patient information and lead status accurate and up to date.

Identifying opportunities to improve efficiency through automation and technology.

Coordinating communication between the front office, clinical team, and marketing systems.

Experience with GoHighLevel CRM, Open Dental practice management software, or other customer relationship management platforms is highly desirable.

Leadership, Office Culture & Team Development
Help establish a welcoming, positive, and high-performing office culture.

Take initiative in identifying challenges and implementing solutions.

Work collaboratively with the doctor and clinical team to improve daily operations and communication.

Demonstrate professionalism, accountability, integrity, and a commitment to continuous improvement.

Contribute ideas that improve patient satisfaction, practice efficiency, and long-term growth.

Help create an environment where patients and team members feel respected, supported, and appreciated.

Qualifications
Required
Previous experience in a dental front office, patient coordination, treatment coordination, or a comparable patient-facing position.

Excellent verbal communication, interpersonal, and relationship-building skills.

Strong organizational skills and the ability to manage multiple responsibilities.

Confidence discussing treatment fees, payment arrangements, and financial options.

Experience with scheduling, patient communication, and administrative workflows.

Ability to work independently, take initiative, and solve problems.

Professional appearance, positive attitude, and a strong commitment to patient service.

Comfortable working with technology and learning new software systems.

A genuine passion for helping patients and contributing to a successful team.

Highly Preferred
Experience as a dental treatment coordinator or office manager.

Experience in dental implants, All-on-X, cosmetic dentistry, or full-mouth rehabilitation.

Experience presenting comprehensive treatment plans and coordinating high-value dental cases.

Proven success improving treatment acceptance and patient follow-up.

Familiarity with third-party patient financing programs.

Experience managing new patient leads and consultation scheduling.

Knowledge of dental insurance verification and out-of-network benefits.

Experience with CRM platforms, including GoHighLevel.

Prior involvement in dental practice growth, marketing, or patient acquisition.

Why Join Restore Dental Implant Studio?

An Opportunity to Help Build a Premier Practice
As a new implant-focused practice, Restore offers a unique opportunity to help shape the patient experience, office systems, and team culture from the beginning.

Make a Meaningful Difference
Our patients are often seeking more than a dental procedure. They want to regain the ability to smile confidently, eat comfortably, and enjoy life again. You'll play an important role in guiding them through that transformation.

Professional Growth & Leadership Opportunities
We value initiative, accountability, and continuous improvement. We want a team member who can grow professionally while helping the practice succeed.

A Modern, Technology-Driven Environment
Work with advanced digital systems, integrated patient communication technology, and efficient practice management workflows.

A Collaborative Team Culture
We believe that an exceptional practice is built on trust, communication, shared goals, and a genuine commitment to our patients and one another.

Compensation
Starting at $18.00 per hour.

Compensation is negotiable and will reflect experience, advanced treatment coordination skills, leadership capabilities, and qualifications.

Applicants with significant experience in dental implant treatment coordination, full-arch rehabilitation, comprehensive case presentations, or patient acquisition are strongly encouraged to apply.

Who We're Looking For
Our ideal candidate is someone who:
Makes an exceptional first impression and genuinely enjoys connecting with people.

Communicates confidently, professionally, and compassionately.

Understands how to build trust with patients considering significant dental treatment.

Is comfortable discussing comprehensive treatment fees and financing options.

Takes ownership of responsibilities rather than waiting to be directed.

Is organized, proactive, dependable, and detail-oriented.

Is motivated by measurable goals and continuous improvement.

Thrives in a growing practice where initiative and new ideas are encouraged.

Wants to become a key contributor to the success and culture of the practice.

If you're an experienced treatment coordinator who is passionate about patient care, practice growth, and making a meaningful difference in people's lives, we would love to hear from you.

Apply today and tell us about your experience in dental treatment coordination, patient communication, and what excites you about helping build a growing implant practice.

Las Vegas, Nevada
Pay: From $18.00 per hour
Application Question(s):
How many years of experience do you have in dental treatment coordination or dental office management?

Describe your experience presenting and coordinating comprehensive dental treatment plans, especially implants, All-on-X, or full-mouth rehabilitation.

What strategies have you successfully used to improve treatment acceptance and follow up with patients who have not scheduled?

Have you used CRM software, dental practice management systems, or lead management platforms? Which ones?

Tell us about a time you helped improve a practice's operations, patient experience, or overall growth.

How do you approach discussing a $30,000–$50,000 treatment plan with a patient who is hesitant about the cost?

Work Location: In person