full-time 14 days ago
Dental Treatment Coordinator
Evergreen Oral Surgery
Tacoma, WA 98409
24 - 27/hr
About the Practice
N/A Team Members
Software Software
Job Description
Dental Treatment Coordinator
Full-Time | Tacoma, WA
We are seeking an experienced, organized, and personable Dental Treatment Coordinator to join our team. This position plays an important role in both the patient experience and the success of our practice. The ideal candidate is confident discussing treatment plans and finances with patients, advanced understanding of dental insurance, and is proactive about keeping the schedule full.
Our Treatment Coordinator will guide patients from treatment planning through scheduling, helping them understand their estimated costs, insurance benefits, and available financing options.
Responsibilities
Complete insurance verification and obtain detailed benefit information prior to patient appointments
Prepare and present accurate treatment estimates to patients
Clearly explain insurance benefits, estimated patient portions, and financial policies
Discuss treatment plans and help patients understand the financial aspects of recommended care
Assist patients with third-party financing options and applications when needed
Submit insurance pre-determinations and follow up on outstanding requests
Schedule treatment and coordinate appointments according to provider and practice scheduling guidelines
Proactively follow up with patients who have unscheduled or outstanding treatment
Maintain an organized follow-up system to ensure treatment opportunities are not lost
Take ownership of keeping provider schedules full and productive by identifying openings and contacting patients
Monitor upcoming schedules and address cancellations, openings, and scheduling needs
Answer incoming phone calls and assist patients with scheduling, insurance, financial, and general questions
Communicate professionally with patients, insurance companies, providers, and other members of the dental team
Maintain accurate patient records, treatment notes, insurance information, and financial documentation
Provide excellent customer service throughout the patient’s experience with the practice
What We’re Looking For
The ideal candidate is someone who is proactive rather than reactive. You should be comfortable identifying holes in the schedule, following up with patients, and taking initiative to help keep the achedule running efficiently.
Qualified candidates should have:
Previous dental front-office or treatment coordination experience preferred
Strong knowledge of dental insurance, benefits, deductibles, maximums, frequencies, and limitations
Experience presenting treatment plans and financial estimates
Confidence discussing costs and financing with patients
Strong scheduling and organizational skills
Excellent phone and interpersonal communication skills
Ability to multitask and prioritize in a busy dental environment
Strong attention to detail
Ability to follow through consistently on outstanding treatment and insurance matters
A professional, compassionate, and patient-focused approach
Ability to work collaboratively while independently managing assigned responsibilities
What Success Looks Like in This Position
A successful Treatment Coordinator ensures patients leave with a clear understanding of their treatment, estimated financial responsibility, and next steps. Insurance information is verified and accurate, pre-determinations are submitted promptly, patients with outstanding treatment are consistently followed up with, and scheduling opportunities are actively managed to help maintain full and productive provider schedules.
We are looking for someone who enjoys building relationships with patients while also understanding the importance of organization, follow-through, and maintaining a healthy schedule for the practice. If this sounds like you we encourage you to apply.
Pay: $24.00 - $27.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Work Location: In person
Full-Time | Tacoma, WA
We are seeking an experienced, organized, and personable Dental Treatment Coordinator to join our team. This position plays an important role in both the patient experience and the success of our practice. The ideal candidate is confident discussing treatment plans and finances with patients, advanced understanding of dental insurance, and is proactive about keeping the schedule full.
Our Treatment Coordinator will guide patients from treatment planning through scheduling, helping them understand their estimated costs, insurance benefits, and available financing options.
Responsibilities
Complete insurance verification and obtain detailed benefit information prior to patient appointments
Prepare and present accurate treatment estimates to patients
Clearly explain insurance benefits, estimated patient portions, and financial policies
Discuss treatment plans and help patients understand the financial aspects of recommended care
Assist patients with third-party financing options and applications when needed
Submit insurance pre-determinations and follow up on outstanding requests
Schedule treatment and coordinate appointments according to provider and practice scheduling guidelines
Proactively follow up with patients who have unscheduled or outstanding treatment
Maintain an organized follow-up system to ensure treatment opportunities are not lost
Take ownership of keeping provider schedules full and productive by identifying openings and contacting patients
Monitor upcoming schedules and address cancellations, openings, and scheduling needs
Answer incoming phone calls and assist patients with scheduling, insurance, financial, and general questions
Communicate professionally with patients, insurance companies, providers, and other members of the dental team
Maintain accurate patient records, treatment notes, insurance information, and financial documentation
Provide excellent customer service throughout the patient’s experience with the practice
What We’re Looking For
The ideal candidate is someone who is proactive rather than reactive. You should be comfortable identifying holes in the schedule, following up with patients, and taking initiative to help keep the achedule running efficiently.
Qualified candidates should have:
Previous dental front-office or treatment coordination experience preferred
Strong knowledge of dental insurance, benefits, deductibles, maximums, frequencies, and limitations
Experience presenting treatment plans and financial estimates
Confidence discussing costs and financing with patients
Strong scheduling and organizational skills
Excellent phone and interpersonal communication skills
Ability to multitask and prioritize in a busy dental environment
Strong attention to detail
Ability to follow through consistently on outstanding treatment and insurance matters
A professional, compassionate, and patient-focused approach
Ability to work collaboratively while independently managing assigned responsibilities
What Success Looks Like in This Position
A successful Treatment Coordinator ensures patients leave with a clear understanding of their treatment, estimated financial responsibility, and next steps. Insurance information is verified and accurate, pre-determinations are submitted promptly, patients with outstanding treatment are consistently followed up with, and scheduling opportunities are actively managed to help maintain full and productive provider schedules.
We are looking for someone who enjoys building relationships with patients while also understanding the importance of organization, follow-through, and maintaining a healthy schedule for the practice. If this sounds like you we encourage you to apply.
Pay: $24.00 - $27.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Work Location: In person