full-time 21 days ago
Dental treatment Cordinator
West Coast Dental Services
1205 W Renaissance Pkwy, Rialto, CA 92376
24 - 29/hr
About the Practice
N/A Team Members
Denticon Software
Office Tour & Photos
Job Description
Patient Ambassador
Job Summary
The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly.
This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.
Key Responsibilities
Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
Build strong relationships and establish trust quickly with patients and families
Present and explain treatment plans in a confident, professional, and persuasive manner
Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
Discuss insurance benefits, financing options, and payment plans with confidence
Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
Collaborate closely with providers and office leadership to support patient care and office goals
Qualifications
1+ years of sales, customer service, hospitality, or patient-facing experience required
Proven ability to build rapport and connect with customers/patients at a high level
Strong communication, relationship-building, and closing skills
Experience working in a goal-driven or performance-based environment preferred
Dental or healthcare experience is a plus, but not required
Comfortable discussing financial arrangements and high-value services
Skills & Competencies
Exceptional customer service and people skills
Strong ability to influence and connect with others
Outgoing, positive, and confident personality
Consultative sales mindset
Excellent communication and active listening skills
Goal-oriented and results-driven
Strong follow-up and organizational abilities
Ability to thrive in a fast-paced, high-volume environment
Job Summary
The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly.
This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals.
Key Responsibilities
Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable
Build strong relationships and establish trust quickly with patients and families
Present and explain treatment plans in a confident, professional, and persuasive manner
Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value
Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion
Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments
Discuss insurance benefits, financing options, and payment plans with confidence
Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment
Collaborate closely with providers and office leadership to support patient care and office goals
Qualifications
1+ years of sales, customer service, hospitality, or patient-facing experience required
Proven ability to build rapport and connect with customers/patients at a high level
Strong communication, relationship-building, and closing skills
Experience working in a goal-driven or performance-based environment preferred
Dental or healthcare experience is a plus, but not required
Comfortable discussing financial arrangements and high-value services
Skills & Competencies
Exceptional customer service and people skills
Strong ability to influence and connect with others
Outgoing, positive, and confident personality
Consultative sales mindset
Excellent communication and active listening skills
Goal-oriented and results-driven
Strong follow-up and organizational abilities
Ability to thrive in a fast-paced, high-volume environment
About West Coast Dental Services
West Coast Dental & Orthodontics offers gentle, expert care at over 50 offices in Southern California. They provide a full range of dental and orthodontic services in a patient-friendly environment, using the latest digital technology. Trusted by adults and kids alike, they offer easy financing options and accept various insurance plans.