Dental Treatment / Patient Coordinator

About the Role
Ever Bright Digital Dental Center is looking for an experienced, friendly, and highly organized Treatment / Patient Coordinator to join our growing dental team.

This position plays an important role in guiding patients through their entire experience with our practice—from scheduling and insurance coordination to understanding recommended treatment, financial options, and next steps.

We are looking for someone who is comfortable communicating with patients, understands dental office workflows, and can help patients feel informed and confident about their care. The ideal candidate is dependable, detail-oriented, proactive, and able to balance excellent patient service with the administrative and financial responsibilities of a busy dental practice.

Key Responsibilities
Greet patients warmly and provide an exceptional patient experience from check-in through check-out
Coordinate appointments and maintain a full, productive, and efficient schedule
Present and explain treatment plans clearly and confidently to patients
Help patients understand recommended treatment, treatment sequencing, and next steps
Discuss treatment costs, insurance estimates, payment arrangements, and available financial options
Follow up with patients regarding unscheduled and incomplete treatment
Help improve treatment acceptance through clear, compassionate, and patient-centered communication
Verify insurance eligibility and benefits and accurately enter insurance information
Coordinate insurance estimates, pre-authorizations, and other insurance-related documentation as needed
Maintain accurate patient financial information and assist with account questions
Collect patient portions and assist with financial arrangements
Complete financial and administrative tasks promptly and accurately
Build strong, trusting relationships with patients
Collaborate closely with doctors, clinical team members, and front office staff to ensure continuity of care and a seamless patient experience
Help maintain an organized, positive, professional, and team-oriented office environment
Assist with other front-office and patient coordination responsibilities as needed
Qualifications
Minimum 2 years of experience working in a dental office required
Previous experience in treatment coordination, dental front office, insurance coordination, scheduling, or patient financial coordination strongly preferred
Familiarity with dental terminology and common dental procedures
Comfortable discussing treatment plans and financial information with patients
Strong verbal, written, and interpersonal communication skills
Excellent organizational, multitasking, time-management, and problem-solving abilities
Detail-oriented, dependable, compassionate, and patient-focused
Ability to maintain confidentiality and appropriately handle sensitive patient and financial information
Experience with Open Dental or similar dental practice-management software is preferred
Ability to communicate in Mandarin Chinese is a plus
High school diploma or equivalent required
Compensation & Benefits
$25–$35 per hour, depending on experience, skills, and level of responsibility
Performance-based bonus opportunities
PTO (Paid Time Off)
Paid holidays
Free dental benefits
Flexible scheduling
Supportive and team-oriented work environment
Opportunities for professional growth and expanded responsibilities
Continuing mentorship and development
About Ever Bright Digital Dental Center
Ever Bright Digital Dental Center is a patient-centered dental practice in Bothell, Washington. We believe excellent dentistry begins with excellent communication, trust, teamwork, and attention to each patient's individual needs.

We are building a team of people who care about their work, support one another, and want to grow professionally while providing an outstanding experience for our patients.

How to Apply
If you are an experienced dental professional who enjoys helping patients understand their care and making their dental experience as smooth and comfortable as possible, we would love to hear from you.

Please submit your resume and a brief cover letter through Indeed or email us directly at dentliao@gmail.com. Please include your expected hourly pay range with your application.

Pay: $25.00 - $35.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Application Question(s):
What is your expected hourly pay rate for this position?

Experience:
Dental office: 2 years (Required)
Work Location: In person