Dental Treatment Plan Coordinator/Dental Receptionist

Overview
Join our dynamic dental team as a Dental Treatment Plan Coordinator/Dental Receptionist, where your energetic approach and attention to detail will help create a seamless patient experience from the moment they walk through our doors. In this vital role, you will coordinate treatment plans, manage patient scheduling, verify insurance benefits, and provide exceptional front desk support. Your enthusiasm and organizational skills will ensure our patients feel valued and well-cared for at every step of their dental journey. This position offers an engaging environment where your medical administrative expertise can truly shine.

Duties
Greet patients warmly, answer multi-line phone systems, and manage appointment scheduling with precision using dental practice management software such as Eaglesoft or Dentrix, Open Dental
Review and explain treatment plans, ensuring patients understand procedures, costs, and financing options
Verify insurance coverage, benefits, and eligibility using systems like Epic, Meditech, Athenahealth, or EHR platforms such as eClinicalWorks
Collect payments, process medical billing and coding using CPT (Current Procedural Terminology), ICD-10/ICD-9 codes, and ensure accurate documentation review in compliance with HIPAA regulations
Manage patient records diligently by updating medical and dental histories, filing documents securely, and maintaining organized medical records in electronic health record (EHR) systems
Assist with insurance claims submission and follow-up to optimize collections while providing excellent patient service
Support clinic operations by coordinating care plans, reviewing documentation for accuracy, and ensuring smooth front desk workflows
Requirements
Proven experience in dental office management or as a medical receptionist with strong familiarity of dental terminology and medical coding practices
Proficiency in dental practice management software such as Eaglesoft or Dentrix; experience with EMR systems like Epic or Meditech is highly desirable
Knowledge of HIPAA compliance standards to safeguard patient information and ensure confidentiality
Ability to navigate insurance verification processes efficiently using systems like Athenahealth or EHR platforms; experience with Medicare billing is a plus
Strong communication skills with excellent phone etiquette; bilingual abilities are preferred to serve diverse patient populations
Demonstrated clerical skills including typing (10 key), filing, data entry, and proficiency in Microsoft Office applications
Exceptional organizational skills with the ability to multitask in a fast-paced environment; previous clinic or dental office experience is highly valued
Familiarity with medical billing procedures, CPT coding, ICD coding (ICD-10/ICD-9), and documentation review processes
Join us to be part of a vibrant team dedicated to delivering outstanding dental care while supporting each other’s growth. Your expertise will help foster a welcoming environment where patients feel confident that they are receiving top-tier service every time!

Pay: $22.00 - $24.00 per hour
Benefits:
401(k)
Dental insurance
Paid time off
Work Location: In person