full-time 2 hours ago
Dental Treatment Plan Coordinator/Front Desk
Anonymous Office
Statesville, NC 28677
20 - 25/hr
About the Practice
6 Team Members
Dentrix Software
Job Description
Dental Treatment Plan Coordinator / Front Desk
Position Type: Full‑Time
Reports To: Office Manager / Lead Dentist
Location: Statesville, NC
Position Summary
Our private dental practice is seeking a Treatment Plan Coordinator / Front Desk Specialist to support patient communication, financial coordination, and smooth office operations. This role blends front desk responsibilities with treatment plan presentation, requiring strong communication skills, professionalism, and the ability to guide patients through their care journey with clarity and compassion.
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Key Responsibilities
Treatment Plan Presentation — Review recommended treatment, explain procedures, discuss financial options, and answer patient questions.
Insurance Verification — Confirm eligibility, calculate estimated patient portions, and document benefits accurately.
Scheduling & Patient Flow — Manage appointments, confirmations, recalls, and provider schedules.
Check‑In / Check‑Out — Greet patients, collect forms, process payments, and ensure a smooth visit.
Financial Coordination — Provide cost estimates, review payment options, assist with claims and pre‑authorizations.
Communication — Handle phone calls, emails, follow‑ups, and patient inquiries with professionalism.
Administrative Support — Maintain accurate records, update charts, and support daily office operations.
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Qualifications
Prior dental front desk a plus, treatment plan coordination and/ or sales experience preferred
Strong understanding of dental insurance and CDT codes (CDT codes knowledge preferred, not required)
Excellent communication and customer service skills
Proficiency with dental software (Dentrix, Curve Dental, Eaglesoft, OpenDental)
Ability to multitask in a fast‑paced environment
Professional, reliable, and detail‑oriented
Schedule & Compensation
Full‑time
Competitive hourly rate based on experience
Benefits may include PTO, and dental discounts
Ideal Candidate Traits
Warm, patient‑centered communication style
Confidence in discussing finances and treatment options
Strong organizational skills
Ability to build trust and rapport with patients
Team‑oriented and adaptable
Pay: $20.00 - $25.00 per hour
Benefits:
Free parking
On-the-job training
Paid orientation
Paid training
Work Location: In person
Position Type: Full‑Time
Reports To: Office Manager / Lead Dentist
Location: Statesville, NC
Position Summary
Our private dental practice is seeking a Treatment Plan Coordinator / Front Desk Specialist to support patient communication, financial coordination, and smooth office operations. This role blends front desk responsibilities with treatment plan presentation, requiring strong communication skills, professionalism, and the ability to guide patients through their care journey with clarity and compassion.
---
Key Responsibilities
Treatment Plan Presentation — Review recommended treatment, explain procedures, discuss financial options, and answer patient questions.
Insurance Verification — Confirm eligibility, calculate estimated patient portions, and document benefits accurately.
Scheduling & Patient Flow — Manage appointments, confirmations, recalls, and provider schedules.
Check‑In / Check‑Out — Greet patients, collect forms, process payments, and ensure a smooth visit.
Financial Coordination — Provide cost estimates, review payment options, assist with claims and pre‑authorizations.
Communication — Handle phone calls, emails, follow‑ups, and patient inquiries with professionalism.
Administrative Support — Maintain accurate records, update charts, and support daily office operations.
---
Qualifications
Prior dental front desk a plus, treatment plan coordination and/ or sales experience preferred
Strong understanding of dental insurance and CDT codes (CDT codes knowledge preferred, not required)
Excellent communication and customer service skills
Proficiency with dental software (Dentrix, Curve Dental, Eaglesoft, OpenDental)
Ability to multitask in a fast‑paced environment
Professional, reliable, and detail‑oriented
Schedule & Compensation
Full‑time
Competitive hourly rate based on experience
Benefits may include PTO, and dental discounts
Ideal Candidate Traits
Warm, patient‑centered communication style
Confidence in discussing finances and treatment options
Strong organizational skills
Ability to build trust and rapport with patients
Team‑oriented and adaptable
Pay: $20.00 - $25.00 per hour
Benefits:
Free parking
On-the-job training
Paid orientation
Paid training
Work Location: In person
Requirements
• Front desk
• Availity
• Change Healthcare
• Waystar
• Phreesia
• Availity
• Change Healthcare
• Waystar
• Phreesia