full-time 3 months ago
Denture Treatment Advisor
Shaw Lab Group
105-123 Bentworth Avenue, North York, ON M6A 1P6
From 60,000/yr
About the Practice
N/A Team Members
Other Software
Office Tour & Photos
Job Description
Job description Shaw Lab Group is known for its exceptional commitment to supporting dentists with quality service and reliable communication. We are currently seeking an experienced Senior Denture Case Support Specialist to join our North York location. This role is ideal for someone with extensive experience in dentures, who excels in customer interaction, planning, and resolving concerns proactively.
Duties and responsibilities
Communicate directly with dentists regarding case details, concerns, and solutions
Provide comprehensive support and guidance to clients on denture-related inquiries
Coordinate planning and scheduling of denture cases, ensuring timely case delivery
Act as the primary contact point for customer concerns, swiftly addressing issues
Collaborate closely with technicians and department leads to manage case workflows
Document client interactions, feedback, and solutions clearly and professionally
Continuously seek opportunities to enhance client satisfaction and efficiency
Qualifications
Minimum 5 years of experience in the dental lab or denture industry
Exceptional interpersonal, communication, and organizational skills
Extensive knowledge of denture processes and terminology
Ability to troubleshoot case issues and proactively offer solutions
Excellent proficiency in English (speaking, reading, writing)
Comfortable using computer systems for scheduling and documentation
Perks
Dental care
Extended health care
Vision care
Positive and supportive team environment
Coffee, weekly donuts, arcade, and social events
Convenient location, 15-minute walk from Subway; onsite parking
Job type
Full-time, Monday to Friday, 8-hour shifts
This role is for a vacant position.
Artificial Intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.
Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care
Experience:
Denture: 5 years (required)
Work Location: In person
Duties and responsibilities
Communicate directly with dentists regarding case details, concerns, and solutions
Provide comprehensive support and guidance to clients on denture-related inquiries
Coordinate planning and scheduling of denture cases, ensuring timely case delivery
Act as the primary contact point for customer concerns, swiftly addressing issues
Collaborate closely with technicians and department leads to manage case workflows
Document client interactions, feedback, and solutions clearly and professionally
Continuously seek opportunities to enhance client satisfaction and efficiency
Qualifications
Minimum 5 years of experience in the dental lab or denture industry
Exceptional interpersonal, communication, and organizational skills
Extensive knowledge of denture processes and terminology
Ability to troubleshoot case issues and proactively offer solutions
Excellent proficiency in English (speaking, reading, writing)
Comfortable using computer systems for scheduling and documentation
Perks
Dental care
Extended health care
Vision care
Positive and supportive team environment
Coffee, weekly donuts, arcade, and social events
Convenient location, 15-minute walk from Subway; onsite parking
Job type
Full-time, Monday to Friday, 8-hour shifts
This role is for a vacant position.
Artificial Intelligence (AI) is not used to screen, assess, or select applicants in our hiring process.
Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
Job Type: Full-time
Pay: From $60,000.00 per year
Benefits:
Company events
Dental care
Extended health care
On-site parking
Vision care
Experience:
Denture: 5 years (required)
Work Location: In person
Requirements
• Laboratory experience
• English
• Organizational skills
• Computer operation
• Medical terminology
• English
• Organizational skills
• Computer operation
• Medical terminology
About Shaw Lab Group
Shaw Lab Group is a Canadian company founded in 1944, with a focus on providing customers with consistent excellence in both product and service. They are full-service dental laboratories serving dentists since 1944.
Position Closed
This job is no longer accepting applications.