Experienced Dental Front Desk Coordinator

Experienced Dental Front Desk Coordinator
Falls Lake Dental – Raleigh, NC
Monday–Thursday | No Fridays | No Weekends | 7:30 AM–5:00 PM
$23–$26/hour based on experience
Falls Lake Dental is a privately owned general dental practice seeking an experienced Dental Front Desk Coordinator.

We are looking for someone who is organized, dependable, professional, and comfortable taking ownership of daily front-office responsibilities.

Previous general dental front desk experience is required. This is not an entry-level position.

Responsibilities
Answer phones and assist patients professionally
Check patients in and out
Schedule and confirm doctor and hygiene appointments
Review upcoming schedules and prepare patients prior to arrival
Verify PPO insurance and prepare benefit breakdowns
Submit claims, attachments, narratives, and pre-authorizations
Post EOBs and follow up on outstanding or denied claims
Present treatment estimates and discuss patient financial responsibility
Collect payments and outstanding balances
Follow up on unscheduled treatment and planned appointments
Maintain accurate patient records and documentation
Work with the clinical team to maintain an efficient schedule
Qualifications
Minimum 2 years of dental front desk experience
Strong experience with PPO dental insurance, claims, and EOBs
Excellent communication and organizational skills
Reliable attendance and punctuality
Ability to manage multiple responsibilities accurately
Open Dental experience and treatment coordination experience are strongly preferred.

Compensation & Benefits
$23–$26/hour, based on experience and demonstrated ability.

Paid holidays
PTO
401(k) with employer contribution
Employee dental benefits
Scrub allowance
Four-day workweek
No evenings, Fridays, or weekends
We value team members who communicate clearly, follow through consistently, and take ownership of their responsibilities.

Applicants with experience limited to non-dental healthcare settings may not have the dental-specific insurance and scheduling experience required for this position.

Experienced dental professionals who are currently employed are encouraged to apply. All inquiries will be kept confidential.

Pay: $23.00 - $26.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Paid time off
Retirement plan
Application Question(s):
The compensation range for this position is $23–26/hour depending on experience and demonstrated ability. What hourly rate are you seeking within this range?

What are you hoping to find in your next dental office that you don't have in your current position?

How many years of front desk experience do you have in a general dental practice? Please list the practice names and approximate dates of employment.

Which dental practice management software have you used regularly (Open Dental, Dentrix, Eaglesoft, Curve, etc.)? Approximately how long did you use each?

List the dental insurance tasks you have personally handled start-to-finish...

Insurance verification
PPO benefit breakdowns
Claims submission
EOB posting
Insurance follow-up
Narratives/attachments
Pre-authorizations
Treatment estimates
How many scheduled workdays have you missed (excluding approved vacation) during the past 12 months? Please briefly explain if applicable.

This position is Monday–Thursday only, beginning before 7:45 AM. Are you able to reliably work this schedule long term?

Describe one dental insurance claim or appeal that you successfully resolved. What was the issue, what steps did you take, and what was the outcome?

Work Location: In person