Experienced Dental Insurance Coordinator / Front Desk

Are you a warm, organized, and motivated individual who enjoys connecting with patients and being part of a collaborative, fun, and drama-free team?

We are a modern, family-owned PPO/FFS (no HMO/Medicaid) dental practice looking for an experienced front office team member to join us! Well-mannered, presentable, team players only—we have fun every day, work hard together, and intend to keep our positive culture that way.

In this role, you'll join two other friendly and highly experienced front desk treatment coordinators and front desk team members. To thrive here, you’ll need prior experience in dental insurance and front office operations, and a passion for helping patients smile confidently.

What We’re Looking For:
A friendly, detail-oriented, and proactive team player with excellent communication and customer service skills. Someone who takes pride in helping patients feel welcomed and informed, and who thrives in a fast-paced, patient-focused environment.

Key Responsibilities
Patient Experience & Front Desk Operations
Greet patients warmly and professionally
Manage check-in and check-out processes efficiently
Answer phone calls and patient inquiries with clarity and care
Schedule and manage appointments using a well-organized calendar
Send appointment reminders and confirmations
Maintain a clean and welcoming front office space
Insurance & Financial Coordination
Verify dental insurance benefits accurately
Complete pre-authorizations and referrals when needed
Assist with insurance claims, billing, and follow-up
Clearly explain financial responsibilities and present payment options
Create custom payment plans using sound judgment and problem-solving
Process and track patient payments with attention to detail
Treatment Coordination Support
Support treatment plan presentation and clearly and help patients understand their coverage
Educate patients on their recommended treatment and coverage
Follow up on unscheduled treatments and recall visits
Administrative & Compliance
Maintain accurate and up-to-date electronic health records
Ensure compliance with HIPAA, OSHA, and all dental office regulations
Prepare and manage patient documentation and correspondence
Collaborate with the rest of the dental team to ensure smooth daily operations
What You Bring
1+ years of dental front office experience (required)
Experience with dental software (Eaglesoft preferred; Dentrix, Open Dental, or Denticon easily cross-trained)
Strong knowledge of dental insurance and benefits verification
Treatment coordination experience a plus
Excellent written and verbal communication skills
Friendly, professional, and solution-oriented mindset
Ability to multitask and stay organized in a busy environment
Familiarity with Microsoft Office is a plus
Schedule & Compensation
Full-time, 4 days a week - Tuesday-Friday
Hours: 8:00 AM – 5:00 PM Tuesday-Thursday, 8:00am-3:00pm Friday
Pay: $18–$20/hour, based on experience
Benefits: Health Insurance, 401(k) with employer matching
If you’re ready to join a fantastic dental team where your contributions matter every single day, we’d love to hear from you. Apply today and help us continue changing the world—one smile at a time :)
Pay: $18.00 - $20.00 per hour
Benefits:
401(k)
401(k) matching
Employee discount
Health insurance
Application Question(s):
Do you have experience verifying dental insurance benefits and obtaining PPO breakdowns?

Do you have experience presenting treatment plans or reviewing costs and coverage with patients?

How soon are you available to start?

This role is for Tuesdays-Fridays, roughly 8:00 AM–5:00 PM Tuesday-Thursday, and Fridays 8:00am-3:00pm. Are you available for that schedule?

Our pay range for this role is $18–$20/hour, depending on experience. Are you comfortable with this range?

Experience:
dental: 1 year (Preferred)
Work Location: In person