Experienced Dental Patient Coordinator

Leonard Dental Group is a busy, established, multi-doctor dental practice looking for an experienced Dental Patient Coordinator to join our front office team.

We’re looking for someone who is warm and welcoming with patients, confident on the phone, organized, dependable, and—most importantly—proactive. This is not a position where you wait to be told what to do next. Our ideal candidate understands the flow of a busy dental office, sees what needs attention, and takes ownership of getting it done.

What You’ll Do
As a Patient Coordinator, you’ll be an important part of both the patient experience and the daily success of our practice. Responsibilities include:
Greet and check in patients with a friendly, professional attitude
Answer and manage a busy phone system
Schedule, confirm, reschedule, and coordinate patient appointments
Actively help maintain a full and productive schedule
Recognize openings and opportunities to get patients scheduled
Communicate with patients by phone, text, and email
Maintain accurate patient demographics and account information
Understand basic dental terminology, procedures, and treatment needs
Help patients understand their appointments and next steps
Collect patient balances and communicate confidently about financial responsibilities
Coordinate with doctors, hygienists, assistants, billing, and other front-office team members
Follow up with patients who need treatment or future appointments
Help make sure patients do not fall through the cracks
Jump in where needed and contribute to the overall flow of the office
What We’re Looking For
Previous dental front-office experience is strongly preferred.

Experience with Dentrix Ascend is highly preferred and a major plus.

Our ideal candidate is:
Dependable and punctual
Friendly, polished, and professional
Confident and personable on the phone
A strong written and verbal communicator
Detail-oriented and organized
Comfortable multitasking in a fast-paced environment
Familiar with dental terminology and treatment
Comfortable working with multiple doctors and hygienists
Able to prioritize without needing constant direction
Proactive and willing to take initiative
Coachable and receptive to feedback
Team-oriented and willing to help
Comfortable with accountability and clear expectations
Someone who takes pride in their work and follows through
We can teach our specific systems and workflows. We’re looking for someone who already understands dental, patients, scheduling, teamwork, and the importance of keeping a busy practice moving.

About Leonard Dental Group
We are a busy Chicago dental practice with multiple doctors, hygienists, assistants, and administrative team members. Our practice provides comprehensive general dentistry along with restorative, cosmetic, Invisalign, implant, and advanced surgical care.

We have a long-established patient base and a busy schedule. We care about providing excellent dentistry, but we care just as much about the experience our patients have from the moment they call us.

We value communication, accountability, initiative, teamwork, consistency, and a positive attitude.

We work hard, help each other, have fun, and want people on our team who genuinely care about doing a good job.

Office Hours
Monday: 9:00 AM–5:00 PM
Tuesday: 9:00 AM–5:00 PM
Wednesday: 9:00 AM–5:00 PM
Thursday: Closed
Friday: 9:00 AM–5:00 PM
Saturday: 8:00 AM–1:00 PM
Sunday: Closed
If you’re someone who enjoys working with patients, knows how to keep a busy dental office moving, takes initiative, and wants to be an important part of a strong team, we’d love to meet you.

Pay: $22.00 - $25.00 per hour
Benefits:
Paid time off
Work Location: In person