Experienced Dental Patient Coordinator / Front Desk Lead (Dentrix Required)

We are a well established, patient focused dental practice seeking a polished, experienced, and highly motivated Dental Patient Coordinator / Front Desk Leader to join our team.

This is an important front office leadership role for someone who understands that the first impression matters. We are looking for a confident, warm, professional individual who can create a luxury level patient experience while helping keep the schedule, treatment flow, insurance, collections, and front desk systems running smoothly.

The ideal candidate is organized, proactive, detail oriented, and comfortable communicating with patients, doctors, hygienists, insurance companies, and team members in a professional and positive manner.

What We Are Looking For
We are looking for someone who is not just answering phones or checking patients in. We are looking for a true front desk professional who understands patient care, schedule productivity, treatment follow up, insurance communication, and the importance of creating an excellent patient experience.

This is a great opportunity for someone who wants to be a valuable part of a professional dental team and grow into a stronger leadership role.

Position Overview
The Dental Patient Coordinator / Front Desk Leader will be responsible for managing the patient experience from the first phone call through check out, treatment coordination, follow up, and ongoing patient communication.

This role requires someone with strong dental front office experience, excellent phone skills, confidence discussing treatment and financial arrangements, and the ability to help maintain a productive doctor and hygiene schedule.

Key Responsibilities
Create a warm, polished, and professional first impression for every patient
Answer phones with confidence, kindness, and excellent phone etiquette
Greet patients and manage efficient check in and check out
Schedule, confirm, cancel, and reschedule appointments while protecting office productivity
Manage doctor and hygiene schedules to reduce openings and minimize no shows
Verify insurance benefits and prepare accurate benefit breakdowns
Communicate clearly with patients regarding insurance coverage, co pays, deductibles, and out of pocket estimates
Present treatment plans and discuss financial arrangements with confidence and professionalism
Follow up on unscheduled treatment and help patients move forward with recommended care
Manage patient recalls, reactivation campaigns, and follow up lists
Assist with collections, accounts receivable follow up, and outstanding patient balances
Coordinate with the clinical team to ensure smooth patient flow throughout the day
Maintain accurate patient records and documentation in compliance with HIPAA standards
Help oversee front office systems, organization, and team accountability
Support internal marketing, online reviews, patient referrals, and patient retention efforts
Cross support two beautiful office locations when needed
Assist with general administrative duties and overall office organization
Pay: $24.07 - $28.99 per hour
Work Location: In person