Experienced Dental Receptionist

Overview
We are seeking an experienced, professional, and highly organized Dental Receptionist to join our busy and friendly dental practice.

The ideal candidate will have a minimum of 2 years of hands-on experience working at the front desk of a dental office and will be confident managing patient scheduling, insurance claims and estimates, payments, treatment coordination, and day-to-day administrative responsibilities.

This position requires someone who is dependable, detail-oriented, comfortable working in a fast-paced environment, and committed to providing excellent patient service.

Responsibilities
Greet patients warmly and professionally and provide an excellent experience from check-in to check-out
Answer and manage incoming phone calls, emails, and patient inquiries
Schedule, confirm, reschedule, and coordinate patient appointments efficiently
Manage the daily schedule and help maintain a productive and organized workflow
Verify dental insurance coverage and assist with insurance claims, estimates, predeterminations, and related follow-ups
Process patient payments and accurately manage patient accounts
Maintain and update patient information, treatment records, and electronic charts
Communicate treatment plans, appointment requirements, and financial information clearly and professionally
Follow up with patients regarding treatment, outstanding appointments, recalls, and insurance matters
Maintain patient confidentiality and ensure accurate handling of sensitive information
Work closely with dentists, hygienists, assistants, and other team members to support smooth daily operations
Maintain a professional, organized, and welcoming front-desk environment
Qualifications & Experience
Minimum 2 years of dental receptionist/front-desk experience is mandatory
Experience working in a Canadian dental office is mandatory
Proficiency with Paradigm dental practice management software is highly preferred
Strong knowledge of dental terminology, procedures, and treatment plans
Good understanding of dental insurance claims, estimates, predeterminations, and patient billing
Familiarity with CDCP and other dental insurance plans is an asset
Excellent verbal and written communication skills
Strong organizational and multitasking abilities
Ability to remain professional and efficient in a busy, fast-paced dental environment
Strong attention to detail and accuracy
Friendly, dependable, punctual, and team-oriented
Excellent customer service and interpersonal skills
What We Are Looking For
We are looking for someone who already understands the daily responsibilities of a busy dental front desk and can confidently contribute to the practice with minimal training.

The successful candidate will be professional, energetic, organized, reliable, and comfortable communicating with patients regarding appointments, treatment, insurance, and financial matters.

If you are an experienced Dental Receptionist who enjoys working with patients and being part of a supportive and professional dental team, we would be happy to hear from you.

Please apply with your resume and details of your previous dental office experience.

Pay: $40,000.00-$60,000.00 per year
Work Location: In person