Experienced Dental Receptionist

Experienced Dental Front Desk / Patient Coordinator
We are looking for an experienced, motivated Dental Front Desk / Patient Coordinator who understands that the front office is the heartbeat of a successful dental practice.

This is not an entry-level position. We are looking for someone who already understands dental office operations, takes ownership of their responsibilities, communicates confidently with patients, and thrives in a busy, team-oriented environment.

The ideal candidate is organized, dependable, positive, detail-oriented, and comfortable managing multiple priorities without losing sight of the patient experience. You should enjoy helping patients, keeping the schedule productive, solving problems, and contributing to the success of the entire practice.

Responsibilities
Provide an exceptional experience from the patient's first phone call through checkout
Answer phones professionally and convert new patient inquiries into scheduled appointments
Schedule patients efficiently while maintaining a productive doctor and hygiene schedule
Confirm appointments and proactively manage cancellations, no-shows, and schedule openings
Verify dental insurance eligibility and benefits
Understand PPO dental insurance, fee schedules, deductibles, annual maximums, frequencies, and limitations
Accurately communicate estimated patient portions and financial responsibilities
Collect copays, deductibles, outstanding balances, and other patient payments
Maintain accurate patient information, insurance information, and documentation
Coordinate new patient appointments, emergency visits, hygiene recall, and continuing care
Follow up with overdue and unscheduled patients to keep the schedule full
Communicate professionally with patients regarding appointments, insurance, balances, and office policies
Work closely with doctors, hygienists, assistants, treatment coordinators, and the business team
Recognize problems, take initiative, and help find solutions rather than waiting to be told what to do
Contribute to office goals for scheduling, production, collections, patient retention, and an outstanding patient experience
What We're Looking For
Minimum 2 years of dental front office experience
Strong understanding of dental terminology and dental office workflow
Experience working with PPO dental insurance
Experience verifying benefits and calculating patient responsibility
Strong scheduling skills and an understanding of productive dental scheduling
Comfortable discussing balances and collecting money from patients
Excellent phone and interpersonal communication skills
Strong computer skills and ability to learn dental software quickly
Highly organized with exceptional attention to detail
Able to multitask and prioritize in a busy dental environment
Dependable, punctual, accountable, and professional
Positive attitude and a genuine desire to help patients
Team-oriented while also capable of working independently
Comfortable being held accountable to measurable performance expectations
You Will Thrive Here If You...

Take pride in being excellent at what you do. You don't need to be reminded repeatedly to complete tasks. You notice what needs attention and handle it. You enjoy interacting with patients, keeping a productive schedule, solving problems, and being part of a team that expects a high level of performance.

You understand that a successful front desk isn't simply answering phones and checking patients in — you help drive the patient experience and the success of the practice.

This Position Is Probably Not for You If...

You are looking for an entry-level dental position, are uncomfortable discussing money with patients, don't understand dental insurance, prefer a slow-paced environment, frequently need direction to complete routine responsibilities, or believe filling the schedule and following up with patients is someone else's job.

We are looking for an experienced dental professional who wants to take ownership of an important role, contribute to a strong team, and build a long-term career with a growing dental practice.

Competitive hourly pay based on experience
Monthly performance bonus
Paid holidays
Paid time off
Health benefits
Continuing education
Growth opportunities
If you're looking for a long-term career where you can truly make a difference in patients' lives while being rewarded for your performance, we'd love to hear from you.

Job Type: Full-time
Pay: $22.00 - $28.00 per hour
Benefits:
Dental insurance
Employee discount
Health insurance
Opportunities for advancement
Paid time off
People with a criminal record are encouraged to apply
Experience:
Dental receptionist: 2 years (Required)
Work Location: In person