Experienced Front Desk Receptionist (Dental)

About the Role
We are seeking an experienced Dental Front Desk Receptionist to join our growing dental practice. This position plays a critical role in delivering an excellent patient experience while ensuring smooth front-office operations, including patient scheduling, treatment plan coordination, and payment arrangements.

The ideal candidate is organized, detail-oriented, and knowledgeable about dental insurance and treatment planning, with a strong commitment to patient service.

Key Responsibilities
Patient Experience
Provide a welcoming and professional experience for all patients
Address patient questions regarding appointments, treatment plans, and billing
Identify opportunities to improve service and proactively resolve patient concerns
Scheduling & Front Desk Operations
Manage the daily patient schedule to maximize efficiency and support treatment plans
Coordinate appointments for treatments, follow-ups, and hygiene visits
Maintain accurate patient records and ensure smooth patient flow
Treatment Plan & Payment Coordination
Present treatment plans and discuss financial options with patients
Verify insurance benefits and explain coverage to patients
Set up payment arrangements aligned with office policies to minimize accounts receivable
Team Collaboration
Work closely with dentists, hygienists, and clinical staff to ensure seamless patient care
Communicate effectively with management and team members to support office operations
Qualifications
Minimum 1 year of experience in a dental office front desk or treatment coordinator role
Strong understanding of dental insurance, PPO plans, reimbursement, and verification
Experience presenting treatment plans and discussing financial arrangements
Proficiency with Open Dental - dental practice management software and Microsoft Office (Excel, Word, Outlook)
Excellent communication and customer service skills
Strong organizational skills and attention to detail
Preferred Qualifications
Experience working in a high-volume dental practice
Strong understanding of dental billing and insurance processes
Proven ability to manage patient scheduling efficiently
Benefits/Perks:
Full Healthcare (Medical, Dental, and Vision)
401(k) Plan: Company Matching
Continued Education Opportunities
Flexible Schedule
Paid Time Off (PTO) and Holiday Pay
Employee Dental Discount
Competitive Salary & Performance Incentives
Supportive Team Culture and Growth Opportunities
Work Setting:
Clinical Setting: General Dentistry
Work Location: In-person (14351 Livernois Ave, Detroit MI – must relocate before starting work)
Job Type: Full-time
Pay: $20.00 - $25.00 per hour
Pay: $20.00 - $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Vision insurance
Experience:
Dental receptionist: 1 year (Required)
Work Location: In person