Experienced Full Time Orthodontic Receptionist/Scheduler

Front Desk Coordinator – Orthodontic Practice
Our busy and patient-centered orthodontic practice is looking for a motivated Front Desk Coordinator to join our team. With offices in Independence and Odessa, Missouri, this position plays a vital role in creating a welcoming experience for patients while keeping daily operations running smoothly.

Position Overview
As the first person patients interact with, you'll be responsible for delivering exceptional customer service while managing a variety of administrative responsibilities. This is a fast-moving role that requires excellent communication skills, strong attention to detail, and the ability to juggle multiple tasks throughout the day.

Primary Duties
We are seeking a dependable individual who takes pride in showing up on time, ready to work, and committed to their scheduled hours. Reliability is one of the most important qualifications for this position and will be a key factor in performance evaluations and continued employment.

Manage a high volume of incoming and outgoing phone calls
Schedule appointments and maintain an efficient provider schedule
Welcome patients and assist with check-in and check-out procedures
Maintain electronic patient records through scanning and document uploads
Prepare, organize, and file paperwork as needed
Review treatment recommendations and discuss payment options with patients
Verify insurance coverage and assist with account-related questions
Provide professional, friendly service to patients and families
Monitor overdue balances and generate daily scheduling and account reports
Qualifications
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Comfortable discussing financial information with patients
Dependable, professional, and customer-service oriented
Previous dental or orthodontic office experience is preferred
Ability to remain calm and productive in a fast-paced environment
Work Schedule
Full-Time Position (35–40 Hours Weekly)
Three clinic days per week in Independence
One clinic day per week in Odessa
One dedicated administrative day (Monday or Tuesday)
Two Saturdays per month
Office Hours
Administrative Day: 8:00 AM – 5:30 PM
Odessa Clinic: 7:20 AM – 5:40 PM
Independence Clinic: 7:40 AM – 5:40 PM
Our annual schedule is prepared well in advance, providing team members with excellent visibility into upcoming workdays and schedule adjustments.

Benefits
401(k) Plan
Paid Time Off
Job Type: Full-Time
Work Location: In Person
Pay: $18.00 - $23.00 per hour
Benefits:
401(k)
Employee discount
Paid time off
Work Location: In person