Experienced Medical/Mental Health Front Desk Coordinator

We are seeking an Experienced Medical Front Desk Coordinator to join our outpatient mental health team. This role is ideal for someone who has successfully managed a busy front desk before and understands the importance of professionalism, organization, accuracy, and client care in a healthcare setting.

This is not an entry-level receptionist position. We need someone who can help keep the front office running smoothly, manage schedules carefully, communicate well with clients and staff, and support the daily needs of the office.

What We’re Looking For
The ideal candidate is:
Reliable, punctual, and committed
, medical office, or behavioral health office work
Skilled with scheduling and managing appointment calendars
Comfortable using Microsoft Office, email, and basic computer systems
Organized and detail-oriented
Professional, friendly, and firm when needed
Able to communicate clearly verbally and in writing
Able to accept constructive feedback and make corrections
A team player who follows rules and office procedures
Comfortable working with clients who may be experiencing emotional distress or mental health challenges
Key Responsibilities
Greet clients, families, and visitors professionally
Answer phones and manage front office communication
Schedule, confirm, cancel, and reschedule appointments
Review schedules for conflicts, errors, or double-booking
Support and basic administrative tasks
Maintain confidentiality and follow HIPAA expectations
Communicate with providers and staff regarding scheduling or client needs
Help maintain a calm, welcoming, and organized office environment
Clean, sanitize, and restock the office throughout the day
Keep waiting areas, bathrooms, therapy rooms, and common spaces neat and ready for use
Important Expectations
This position requires someone who understands that the front desk affects the entire office. Scheduling errors, missed communication, poor follow-through, or lack of attention to detail can directly impact clients, providers, and daily operations.

Cleaning, sanitizing, and stocking are also part of the role and are considered primary responsibilities.

Schedule
Weekday availability required
First and third Saturdays required
Consistent schedule required
One weekday off
Preferred Experience
Medical office experience
Behavioral health office experience
Experience managing provider schedules
systems
Strong customer service background
Who Should Apply
You should apply if you are dependable, organized, professional, operations, and able to balance compassion with structure in a mental health setting.

Pay: $22.00 - $25.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance
Work Location: In person