Front Desk Administrator

ABOUT THE PRACTICE
Airway Dental & More is a patient-centered dental practice focused on airway health,
comprehensive care, and long-term wellness. We are seeking an organized, dependable,
and patient-focused Front Desk Administrator to help keep our front office running
smoothly and provide knowledgeable administrative support to our patients and team.

THE ROLE
The Front Desk Administrator is an important part of the day-to-day patient experience,
with a focus on scheduling, patient check-in and checkout, insurance verification, and
accurate administrative follow-through.

This role is ideal for someone with dental or medical office experience who is comfortable
navigating insurance, learning technology, communicating with patients, and managing
multiple priorities. You’ll work closely with our Receptionist and Office Lead to ensure
patients move smoothly through their experience and front-office responsibilities are
handled accurately and efficiently.

WHAT YOU’LL DO
Schedule and coordinate patient appointments according to practice guidelines
Check patients in and out accurately and efficiently
Verify dental insurance eligibility and benefits and document information accurately
Assist with routine insurance questions and administrative follow-up
Collect patient payments and review account information at checkout
Maintain accurate patient demographics, insurance information, and records
Support appointment confirmations, recall, reactivation, and unscheduled treatment follow-up
Answer phones and assist with patient inquiries as needed
Communicate clearly with patients regarding appointments, insurance, balances and next steps
Work closely with the Receptionist and Office Lead to maintain smooth patient flow and front-office coverage
Identify insurance, scheduling, or account issues and escalate them appropriately
Utilize Oryx and other office technology systems accurately and efficiently
WHAT WE’RE LOOKING FOR
Previous dental office experience strongly preferred; medical office experience will also be considered
Experience verifying insurance benefits strongly preferred
Comfortable working with insurance information, patient accounts, and administrative details
Oryx experience preferred
Strong communication skills and a professional, caring demeanor
Comfortable with technology and able to learn new systems quickly
Organized, accurate, and attentive to detail
Able to prioritize and stay composed in a busy front-office environment
Dependable, team-oriented, and willing to step in where needed
Coachable and open to feedback and continuous improvement
WHY YOU’LL LOVE WORKING WITH US
Supportive, close-knit team environment
Structured onboarding and training
Opportunity to build your skills and grow within the practice
Unique practice focused on airway health, comprehensive care, and long-term wellness
Meaningful work that directly impacts the patient experience and success of the practice
WHAT SUCCESS LOOKS LIKE IN THIS ROLE
Patients are checked in and out smoothly and accurately
Insurance benefits are verified thoroughly and documented correctly
Scheduling is handled confidently and according to practice guidelines
Patient records, balances, and administrative details remain accurate and up to date
Patients receive clear answers and consistent follow-through
The front desk works together as a coordinated team, with responsibilities shared appropriately
Issues are recognized early and escalated when needed rather than falling through the cracks
Pay: $20.00 - $25.00 per hour
Work Location: In person