full-time 1 month ago
Front Desk Administrator
Wellesley Family Care Associates PC
145 Rosemary Street, Needham, MA 02494
24 - 30/hr
About the Practice
N/A Team Members
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Job Description
145 Rosemary Street Suite C, Needham Heights, MA 02494
$24 - $30 an hour - Full-time
Front Desk Administrator Team Member
Who are we looking for?
We are looking for administration team members who are growth oriented, collaborative and who have a passion for helping people through a rewarding career. Successful candidates will be able to juggle and prioritize multiple tasks, have a proven track record working within a team, demonstrate leadership potential, and are highly reliable and driven. Accepted candidates are professional, can accept and adjust to feedback, and are interested in a growth opportunity in healthcare administration.
How will you spend your day?
You are a critical part of the patient experience with Wellesley Family Care. You will demonstrate customer service excellence in all interactions, including patient phone calls, as well as check-in and check-out for appointments. Patients will feel well cared for after interacting with you.
You will handle varied patient requests for appointments, referrals and refills while following office policies and provider preferences. These requests will come by phone, the patient portal and from the clinical team. You will learn how to best complete these tasks efficiently and accurately because you love the feeling of helping patients navigate the healthcare system.
You will work collaboratively with your team, which includes senior front desk staff, remote phone crew, medical assistants, nursing, management and providers, utilizing the electronic medical record (Epic) efficiently to complete all patient administrative needs. Your team will know they can rely on you to come to work on time, ready to work, with a positive attitude.
Skills
Proven experience with customer service, office management, clerical tasks, and administrative support roles
Strong computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry skills
Excellent phone etiquette with experience handling multi-line phone systems and customer support
Exceptional organizational skills with the ability to prioritize tasks efficiently
Experience in medical or dental receptionist roles is advantageous but not required
Monday to Friday (Some Saturday Availability)
Pay: $24.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
$24 - $30 an hour - Full-time
Front Desk Administrator Team Member
Who are we looking for?
We are looking for administration team members who are growth oriented, collaborative and who have a passion for helping people through a rewarding career. Successful candidates will be able to juggle and prioritize multiple tasks, have a proven track record working within a team, demonstrate leadership potential, and are highly reliable and driven. Accepted candidates are professional, can accept and adjust to feedback, and are interested in a growth opportunity in healthcare administration.
How will you spend your day?
You are a critical part of the patient experience with Wellesley Family Care. You will demonstrate customer service excellence in all interactions, including patient phone calls, as well as check-in and check-out for appointments. Patients will feel well cared for after interacting with you.
You will handle varied patient requests for appointments, referrals and refills while following office policies and provider preferences. These requests will come by phone, the patient portal and from the clinical team. You will learn how to best complete these tasks efficiently and accurately because you love the feeling of helping patients navigate the healthcare system.
You will work collaboratively with your team, which includes senior front desk staff, remote phone crew, medical assistants, nursing, management and providers, utilizing the electronic medical record (Epic) efficiently to complete all patient administrative needs. Your team will know they can rely on you to come to work on time, ready to work, with a positive attitude.
Skills
Proven experience with customer service, office management, clerical tasks, and administrative support roles
Strong computer literacy including proficiency in Microsoft Office (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and data entry skills
Excellent phone etiquette with experience handling multi-line phone systems and customer support
Exceptional organizational skills with the ability to prioritize tasks efficiently
Experience in medical or dental receptionist roles is advantageous but not required
Monday to Friday (Some Saturday Availability)
Pay: $24.00 - $30.00 per hour
Expected hours: 40 per week
Benefits:
401(k)
401(k) matching
Dental insurance
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Work Location: In person
About Wellesley Family Care Associates PC
At Wellesley Family Care, we believe the best medicine is a collaboration. We provide a compassionate, inclusive space where your voice is heard, and your unique needs are prioritized. By blending clinical excellence with a deeply personal approach, we work alongside our patients to build a medical home rooted in trust, respect, and shared decision making for the entire family.
Position Closed
This job is no longer accepting applications.