full-time 7 days ago
Front Desk Administrator
Greenstone Dental
2470 Dalton Avenue, Québec, QC, G1P 3X1
17.60–26.81/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Job Summary
We are seeking a welcoming, organized, and empathetic Front Desk Administrator to serve as the first point of contact for our CPAP clinic. In this role, you will greet patients in person, answer high-volume phone inquiries, assist patients with CPAP equipment and supply needs, and ensure our front office runs smoothly.
Because many of our clients are navigating new sleep apnea diagnoses or adjusting to CPAP therapy, the ideal candidate brings strong customer service skills, clear phone communication, and a compassionate, patient-first attitude.
Key ResponsibilitiesPatient & Customer Experience
Walk-In Support: Warmly greet patients, walk-ins, and visitors; assist with basic CPAP supply inquiries, replacement parts (masks, filters, tubing, cushions), and equipment drop-offs/pick-ups.
Phone Communications: Manage high-volume incoming phone calls; handle inquiries regarding appointments, CPAP supplies, order status, and basic machine troubleshooting.
Patient Intake & Scheduling: Check patients in for appointments, collect required medical and insurance documentation, and schedule appointments for sleep consultations, mask fittings, and device setups.
Administrative & Operations
Insurance & Authorization Verification: Collect insurance information, verify patient coverage/benefits for CPAP equipment and resupply, and coordinate prior authorizations as needed.
Patient Records Management: Maintain accurate patient demographic and medical record information in our Electronic Health Records (EHR)
Payment Processing: Collect copays, deductibles, and out-of-pocket payments for equipment and retail supplies; balance daily front-desk transactions.
Inventory & Office Upkeep: Assist with restocking front-desk retail displays, tracking CPAP supply inventory, receiving daily shipments, and maintaining a clean, professional waiting area.
Qualifications & Requirements:
Experience: 1–2+ years of front desk, medical receptionist, or customer service experience (healthcare, DME/medical supply, or clinical environment preferred).
Languages: Proficiency or fluency in Mandarin, Cantonese, Tamil, Farsi, or Hindi is considered a strong asset
Communication Skills: Excellent verbal and written communication skills with an empathetic and professional phone presence.
Technical Proficiency: Experience with electronic medical records (EHR/EMR) software, multi-line phone systems, and basic Microsoft Office / Google Workspace applications.
Insurance Knowledge: Familiarity with health insurance verification, copays, IHFB, ODSP and OWP are an asset.
Detail-Oriented & Multi-Tasking: Ability to handle a fast-paced environment with frequent walk-ins and phone calls while maintaining privacy and accuracy.
Preferred Qualifications:
Prior experience working specifically with CPAP/BIPAP equipment, sleep medicine, or Durable Medical Equipment (DME).
Pay: $17.60-$26.81 per hour
Expected hours: 37.5 per week
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
We are seeking a welcoming, organized, and empathetic Front Desk Administrator to serve as the first point of contact for our CPAP clinic. In this role, you will greet patients in person, answer high-volume phone inquiries, assist patients with CPAP equipment and supply needs, and ensure our front office runs smoothly.
Because many of our clients are navigating new sleep apnea diagnoses or adjusting to CPAP therapy, the ideal candidate brings strong customer service skills, clear phone communication, and a compassionate, patient-first attitude.
Key ResponsibilitiesPatient & Customer Experience
Walk-In Support: Warmly greet patients, walk-ins, and visitors; assist with basic CPAP supply inquiries, replacement parts (masks, filters, tubing, cushions), and equipment drop-offs/pick-ups.
Phone Communications: Manage high-volume incoming phone calls; handle inquiries regarding appointments, CPAP supplies, order status, and basic machine troubleshooting.
Patient Intake & Scheduling: Check patients in for appointments, collect required medical and insurance documentation, and schedule appointments for sleep consultations, mask fittings, and device setups.
Administrative & Operations
Insurance & Authorization Verification: Collect insurance information, verify patient coverage/benefits for CPAP equipment and resupply, and coordinate prior authorizations as needed.
Patient Records Management: Maintain accurate patient demographic and medical record information in our Electronic Health Records (EHR)
Payment Processing: Collect copays, deductibles, and out-of-pocket payments for equipment and retail supplies; balance daily front-desk transactions.
Inventory & Office Upkeep: Assist with restocking front-desk retail displays, tracking CPAP supply inventory, receiving daily shipments, and maintaining a clean, professional waiting area.
Qualifications & Requirements:
Experience: 1–2+ years of front desk, medical receptionist, or customer service experience (healthcare, DME/medical supply, or clinical environment preferred).
Languages: Proficiency or fluency in Mandarin, Cantonese, Tamil, Farsi, or Hindi is considered a strong asset
Communication Skills: Excellent verbal and written communication skills with an empathetic and professional phone presence.
Technical Proficiency: Experience with electronic medical records (EHR/EMR) software, multi-line phone systems, and basic Microsoft Office / Google Workspace applications.
Insurance Knowledge: Familiarity with health insurance verification, copays, IHFB, ODSP and OWP are an asset.
Detail-Oriented & Multi-Tasking: Ability to handle a fast-paced environment with frequent walk-ins and phone calls while maintaining privacy and accuracy.
Preferred Qualifications:
Prior experience working specifically with CPAP/BIPAP equipment, sleep medicine, or Durable Medical Equipment (DME).
Pay: $17.60-$26.81 per hour
Expected hours: 37.5 per week
Benefits:
Dental care
Extended health care
On-site parking
Vision care
Work Location: In person
Requirements
• Electronic medical records
• Medical office experience
• Administrative experience
• Multi-line phone systems
• Mandarin
• Medical office experience
• Administrative experience
• Multi-line phone systems
• Mandarin
About Greenstone Dental
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