Front Desk Agent

Job Summary
Join our vibrant dental practice as a Front Desk Receptionist, where you will be the welcoming face and efficient coordinator for our patients and staff. This dynamic role combines exceptional customer service with vital administrative support, ensuring smooth daily operations. You’ll handle patient check-ins, appointment scheduling, insurance processing, and medical record management—all while maintaining a friendly, professional atmosphere that reflects our commitment to quality dental care. Your energetic approach and attention to detail will help create a positive experience for every patient who walks through our doors.

Duties
Greet patients warmly and provide excellent customer service during check-in and check-out processes
Schedule, reschedule, and confirm patient appointments using dental office management software
Verify insurance coverage, process claims, and handle billing inquiries with accuracy and professionalism
Manage electronic health records (EHR systems) including Meditech, Epic, Athenahealth, eClinicalWorks, and other EMR platforms
Maintain clinical confidentiality policies while reviewing documentation such as care plans, CPT codes, ICD-9/10 codes, and medical billing records
Answer multi-line phone systems with proper phone etiquette; direct calls efficiently to appropriate staff or departments
Organize filing systems for medical records and ensure compliance with HIPAA regulations and health information management standards
Assist with medical administrative support tasks such as data entry, typing, 10-key calculations, and document review
Coordinate with clinical staff to facilitate smooth patient flow and timely appointment scheduling in a fast-paced environment
Experience
Prior experience working in a dental clinic or medical office environment is highly preferred
Strong knowledge of health insurance procedures including Medicare, Medicaid, and private insurers
Familiarity with EMR/EHR systems such as Epic, Meditech, Athenahealth, or eClinicalWorks is essential
Demonstrated ability in medical coding (CPT, ICD-9/10) and medical billing processes
Bilingual skills are a plus to effectively serve diverse patient populations
Proven clerical experience with proficiency in Microsoft Office applications and office management tasks
Excellent communication skills with a focus on patient service and phone etiquette
Experience managing electronic health records (EHR), health information management policies, and clinical confidentiality protocols
Join us to be part of a dedicated team that values professionalism, efficiency, and compassionate patient care. Your expertise will help ensure our dental practice runs seamlessly while providing exceptional service to every patient.

Pay: $25.00 - $30.00 per hour
Benefits:
Dental insurance
Work Location: In person