Front Desk Ambassador

Front Desk Ambassador
Create Exceptional Experiences. Build Relationships. Help Patients Move Better.

Full-Time | In Person$22.00-$28.00 per hour
At Concierge Physical Therapy, we believe healthcare should feel different.

Our clinics are built around one-on-one care, exceptional service, beautiful environments, and a team that genuinely cares about the people we serve. As we continue growing across Central Massachusetts and MetroWest, we're looking for a Front Desk Ambassador to help deliver the high-touch, concierge-level experience that defines who we are.

This is not a traditional front desk position.

This is a patient experience, care navigation, and clinic operations role designed for someone who thrives on building relationships, taking ownership, and creating extraordinary experiences for both patients and teammates.

As the first and last impression of Concierge Physical Therapy, our Front Desk Ambassadors are relationship builders, problem solvers, patient advocates, and culture champions who help create an experience that patients cannot stop talking about.

What You'll Do
Deliver an Exceptional Patient Experience
Serve as the first and last impression of Concierge Physical Therapy
Welcome every patient with warmth, professionalism, and genuine care
Build meaningful relationships with patients and families
Anticipate needs and proactively solve problems
Guide patients confidently through every stage of their care journey
Create an environment where patients feel known, valued, and supported
Own Front Office & Clinic Operations
Manage provider schedules with urgency, accuracy, and attention to detail
Coordinate patient check-in, check-out, and daily clinic flow
Maintain accurate patient information and documentation within our EHR
Answer multi-line phones and efficiently address patient needs
Maintain strict HIPAA compliance and patient confidentiality
Help ensure the clinic is organized, welcoming, and operating at the highest level every day
Support teammates and clinicians wherever needed to create an exceptional patient experience
Take ownership of challenges and help solve problems proactively
Insurance & Financial Coordination
Verify insurance benefits and eligibility
Explain patient responsibilities and payment expectations with confidence and empathy
Collect copays, balances, and point-of-service payments
Understand EOBs and support basic billing workflows
Create financial clarity so patients can confidently move forward with care
Concierge Experience & Membership Coordination
Provide prospective and current patients with tours of the facility and introduce them to the Concierge PT experience
Educate patients on available services, programs, and wellness offerings in a consultative, patient-centered manner
Help patients understand the benefits of ongoing wellness services and cash-based membership options
Assist with membership enrollment, coordination, and administrative processes
Identify opportunities to connect patients with additional services that align with their goals and needs
Partner closely with Physical Therapists to reinforce recommendations and create continuity between treatment plans and wellness programs
Build trust and confidence through education, relationship building, and exceptional service
Support clinic growth by helping appropriate patients transition into long-term wellness and membership programs
Live the Green Team Culture
Lead with positivity, professionalism, and a service-first mindset
Support teammates and jump in wherever needed
Take ownership of challenges and see solutions through
Promote a "No Job Too Big, No Job Too Small" mentality
Treat the success of the clinic as a shared responsibility
Help create an environment where both patients and teammates feel welcomed, supported, and cared for
What You Bring
Experience
1+ years of medical reception experience required
Physical therapy or outpatient healthcare experience strongly preferred
Technical Skills
Insurance verification and eligibility workflows
Understanding of EOBs and basic medical billing
Payment collection and financial conversations
EHR documentation and navigation
Multi-line phone experience
Professional Traits
Comfortable presenting services and wellness options in a patient-centered, consultative manner
Exceptional punctuality and reliability
Self-starter mentality with strong ownership
Highly coachable and growth-oriented
Professional, confident communicator
Relationship builder who genuinely enjoys helping people
Organized and detail-oriented
Comfortable discussing value, cost, and care recommendations professionally
You'll Thrive Here If You:
Take ownership instead of simply completing tasks
Move quickly without sacrificing accuracy
Build trust easily with patients and teammates
Enjoy working in a fast-paced, high-performing environment
Believe that exceptional service creates exceptional outcomes
Are energized by helping patients understand and commit to their long-term health goals
Take pride in making every patient interaction meaningful
You May Struggle Here If You:
Need constant direction
Prefer highly repetitive work with little change
Avoid conversations around finances, value, or expectations
Prefer working independently over collaborating with a team
Believe certain tasks are "beneath" your role
Prefer a traditional receptionist position rather than an active, relationship-driven role
Why Join Concierge PT?

Be part of a premium, patient-first outpatient model
Work alongside exceptional clinicians and teammates
Join a rapidly growing organization with significant advancement opportunities
Build a meaningful career in patient experience and healthcare operations
Participate in clearly defined growth pathways in patient experience, operations, recruiting, marketing, and leadership as the company expands
Help shape the future of a company committed to exceptional care, exceptional people, and exceptional experiences
At Concierge Physical Therapy, our Front Desk Ambassadors are not receptionists. They are trusted guides in the patient journey, ambassadors of our brand, and key contributors to the growth and success of our clinics.

The team members who excel here are patient-focused, growth-oriented, collaborative, and committed to helping both patients and teammates succeed. They take ownership, lead with positivity, and embrace a "No Job Too Big, No Job Too Small" mindset. They are energized by building relationships, creating exceptional experiences, and helping patients confidently navigate their care journey.

Our Front Desk Ambassadors thrive because they see themselves as more than administrators. They are relationship builders, problem solvers, and ambassadors of the Concierge PT experience. They enjoy working in a fast-paced, high-performing environment where their ideas are valued, their contributions matter, and their influence extends far beyond the front desk.

If you're looking for a place where your experience is valued, your voice matters, and you can play a meaningful role in both patient experience and clinic growth, we'd love to meet you.

Pay: $22.00 - $28.00 per hour
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Paid time off
Referral program
Vision insurance
Application Question(s):
Do you have 1+ years of medical reception experience required?

Location:
Southborough, MA 01772 (Required)
Ability to Commute:
Southborough, MA 01772 (Required)
Work Location: In person