Front Desk and Clinic Operations Coordinator

Front Desk & Clinic Operations Coordinator
Ballard Family Chiropractic – Effingham, IL
Looking for meaningful, purpose-driven work where your skills are valued and your role truly matters?

Ballard Family Chiropractic is hiring a Front Desk & Clinic Operations Coordinator — a key role for someone who is warm, friendly, detail-oriented, and takes pride in reliable follow-through.

This is more than a typical receptionist position. As a key member of our team, you will work closely with the practice owner to help create an exceptional experience for every patient. Your role will be essential to the day-to-day operations of the clinic, ensuring that systems run smoothly, patients feel cared for, and the practice continues to grow and thrive.

The role
Patient Experience
Greet patients warmly and create a welcoming clinic environment
Answer phones, texts, and emails with care and professionalism
Manage scheduling and patient flow efficiently
Discuss care plans and collect payments confidently
Help patients understand care plans and feel supported in their wellness journey
Operations & Growth
Track clinic statistics and performance metrics
Manage recall and follow-up systems to protect visit volume
Monitor schedule gaps and proactively reschedule
Manage inventory and supplement ordering
Maintain an organized, clean clinic environment
Help refine systems and improve office procedures
Help train future team members as the clinic grows
The ideal candidate
You may be a great fit if you:
Are naturally happy, warm, and friendly
Enjoy working with children and are comfortable in a family-centered practice
Take real satisfaction in completing tasks and following through reliably
Are detail-oriented and organized by nature
Communicate clearly and directly, and appreciate direct communication in return
Can receive feedback without taking it personally
Are comfortable discussing finances and care plans with confidence
Are self-motivated and solutions-focused
Can maintain attention to detail in a busy environment
Experience in a medical, chiropractic, dental, or wellness setting is preferred
Have an interest in natural health and holistic wellness, which is a strong plus
If people often describe you as reliable, organized, and good with people, you will likely thrive in this role.

Compensation & benefits
Pay: $18–$22 per hour, depending on experience and responsibility level
Performance bonuses available after training, tied to clear measurable outcomes such as reducing unscheduled patients, maintaining strong collection accuracy, and supporting clinic systems well.

Holistic health benefits for you and your family (typically $10,000+ annual value):
Unlimited free chiropractic adjustments for you and your immediate family
All supplements at our cost
Free functional medicine consultations
Laboratory and specialty testing at our cost
Schedule & lifestyle
3 patient days per week: Monday, Wednesday, Friday
8:00 AM – 6:00 PM, closed 12:00 PM – 2:00 PM for lunch
Summer hours June through mid-August are typically 8:00 AM – 5:00 PM
No mandatory holiday work
Flexible time-off culture based on team needs
Growth opportunities
Paid time off available with longevity in the practice
Opportunity to grow as the clinic grows
Direct mentorship from the practice owner with 17 years of experience
A role where your reliability and follow-through have a visible impact every day
Hours & location
Hours:
Monday, Wednesday, Friday as listed above
Location:
In person – Effingham, IL
How to apply
Please email your resume to info@ballardfamilychiro.com with the subject line:
Front Desk – I love details
In the body of your email, include:
3–5 sentences explaining why this specific role in a holistic wellness practice interests you
One example of a time you caught a mistake or prevented something from slipping through the cracks because you were paying attention
Applications without both items will not be considered.

No phone calls about this position, please.

About us
Ballard Family Chiropractic has served Effingham for 14 years with a focus on holistic, natural healthcare for families. Our core values are integrity, dedication, compassion, and fun.

We believe in vitalistic chiropractic care, individualized care, and supporting patients through whole-family wellness journeys. Team members are not just employees — they are part of the mission and receive the same level of care and attention that patients do.

Pay: $18.00 - $22.00 per hour
Benefits:
Employee discount
Work Location: In person