Front Desk Assistant

Job Overview
We are seeking a dedicated and detail-oriented Experienced Dental Receptionist to join our busy dental practice. This role combines front desk administrative support with clinical assistance, ensuring smooth daily operations and exceptional patient care. The ideal candidate will have experience with dental and medical office procedures, proficiency in electronic health record (EHR) systems, and excellent communication skills. This position offers an opportunity to work in a professional environment committed to quality healthcare delivery with a family first and friendly environment.

Duties
Greet patients warmly and manage patient check-in and check-out processes using Eaglesoft
Verify insurance coverage, perform insurance verification, and handle medical billing and collections
Schedule appointments efficiently utilizing medical scheduling software and multi-line phone systems
Prepare patient charts and review documentation for accuracy and completeness in compliance with HIPAA regulations
Manage front desk operations including phone etiquette, filing, data entry (10 key typing), and clerical tasks
Educate patients on care plans, post-treatment instructions, and preventive dental health measures
Support clinic operations by managing patient intake forms, processing payments, and handling correspondence
Skills
Proficiency with dental software such as Eaglesoft is preferred
Strong knowledge of dental terminology, medical terminology, ICD coding (ICD-10/ICD-9), CPT coding, and health information management
Experience with insurance verification, medical billing, medical collection processes, and Medicare documentation requirements
Excellent computer skills including Microsoft Office Suite (Word, Excel) and familiarity with office management systems
Exceptional customer service skills with professional phone etiquette and multi-line phone system handling
Ability to review complex documentation accurately while maintaining confidentiality in accordance with HIPAA standards
Previous clinic or dental office experience is preferred; familiarity with hospital or healthcare environments is a plus
Strong organizational skills with attention to detail in office management tasks such as filing and record keeping
This role provides an excellent opportunity for a motivated individual to contribute to a compassionate healthcare team while developing their skills in both clinical support and administrative functions within a dynamic dental practice.

Job Type: Full-time
Benefits:
401(k)
401(k) matching
Bereavement leave
Disability insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
On-site gym
Paid time off
Referral program
Retirement plan
Uniform allowance
Vision insurance
SNACKS!

Job Type: Full-time
Benefits:
401(k)
401(k) matching
AD&D insurance
Disability insurance
Employee assistance program
Employee discount
Health insurance
Life insurance
On-site gym
Paid time off
Parental leave
Referral program
Uniform allowance
Vision insurance
Benefits:
401(k)
401(k) matching
AD&D insurance
Bereavement leave
Disability insurance
Employee assistance program
Employee discount
Free parking
Health insurance
Life insurance
On-site gym
Paid jury duty
Paid orientation
Paid time off
Paid training
Referral program
Retirement plan
Uniform allowance
Vision insurance
Work Location: In person delivering outstanding support to everyone who walks through our doors!

Pay: $19.00 - $22.00 per hour
Shift availability:
Day Shift (Required)
Night Shift (Preferred)
Work Location: In person