Front Desk Coordinator

**Job Summary:**

We are seeking a skilled Dental Front Desk Coordinator to join our dental practice team. The selected individual will be responsible for managing patient appointments, inquiries, and providing exceptional customer service to patients and their families within a dental office setting.


**Qualifications:**

Bilingual is a must
High school diploma or equivalent required; Associate's or Bachelor's degree in healthcare administration or related field preferred
Minimum of 2 years of experience in a dental practice or dental care environment, with knowledge of dental office protocols
Excellent communication skills and the ability to interact compassionately with patients
Proficient in dental terminology, dental software systems, and Microsoft Office Suite
Strong organizational abilities with attention to detail
Demonstrated ability to prioritize tasks efficiently in a fast-paced dental office environment


**Responsibilities:**

Schedule and coordinate dental appointments, treatments, and follow-up visits
Manage incoming calls, emails, and patient inquiries in a professional and courteous manner
Maintain precise and confidential dental records, ensuring accuracy and compliance with regulations
Collaborate with dental providers and staff to ensure smooth patient care and treatment coordination
Verify dental insurance coverage, process claims, and assist with billing procedures
Offer compassionate support and guidance to patients throughout their dental care experience


**Additional Requirements:**

Certification or training in Dental Office Management or related field is a plus
Proficiency in dental software
Ability to work effectively both independently and as a collaborative team member
Strong problem-solving skills and the capacity to handle patient concerns with empathy and professionalism
Dedication to upholding high standards of dental care and patient service