Front Desk Coordinator

The Front Desk Coordinator ensures consistency in front office operations, enhances the patient experience, and promotes efficiency in administrative workflows. This role provides courteous and efficient support by welcoming patients, coordinating appointments, verifying insurance information, managing incoming calls, and assisting with referrals to ensure a seamless and positive patient experience. Key responsibilities include:

Greet and check in patients both physical and telemedicine, ensuring a warm and welcoming environment

Manage appointments and ensure accurate patient scheduling

Verify insurance coverage and process patient paperwork efficiently across all HealthyU service lines

Front office chart prep and oversight of front office logs and petty cash

Efficient copay, outstanding balance, and deductible collections

Collaboration with Billing department to ensure accurate patient balances

Answer phone calls and address patient inquiries in a professional manner

Assist with patient referrals and follow-up appointments

Ensure clinic compliance with OSHA, HIPAA, and HealthyU policies.

Value Base Care compliance aligned with HealthyU protocols

All other duties as assigned.

Highschool Diploma or equivalent

A minimum of 1 year experience as a medical receptionist or front desk

Current BLS (Basic Life Support) certification required

Strong computer proficiency (Microsoft Office, EHR systems, scheduling systems)

Athena Experience highly preferred

Excellent communication and multitasking abilities

Prolonged sitting, standing, bending, and occasional lifting (up to 25 lbs)

Reliable transportation is required for all positions, as occasional travel to other clinic locations may be necessary

HealthyU Clinics is a value-based healthcare organization committed to delivering high-quality, patient-centered care across multiple states and specialties. We prioritize primary care while offering a broad range of services designed to improve outcomes and reduce overall healthcare costs. Our culture is built on collaboration, compassion, and continuous growth—ensuring both our patients and employees are supported and set up for success.

We offer a comprehensive and competitive benefits package designed to support your health, and work-life balance:

Medical Coverage: Employer contributions toward medical insurance

Additional Employer-Paid Benefits: GAP coverage, Employee Assistance Program (EAP), and life insurance

Voluntary Benefits: Dental, vision, HSA, short-term and long-term disability, hospital indemnity, and more

Paid Time Off: 2 weeks of paid vacation / 10 paid holidays annually / Separate paid sick

Family Support: Maternity leave benefits

Growth Opportunities: As a rapidly expanding organization, we offer ongoing career advancement and internal mobility opportunities

Join a team where your work makes a meaningful impact and your career can grow alongside the organization.