full-time 2 months ago
Front Desk Coordinator
Patay Dental
605 Sierra Rose Drive, Reno, NV 89511
24.57 - 30.00/hr
About the Practice
N/A Team Members
Dentrix Software
Office Tour & Photos
Job Description
Front Desk Coordinator
Patay Dental | Reno, Nevada
At Patay Dental, we believe exceptional dentistry begins with exceptional people. We are looking for a warm, organized, and highly motivated Front Desk Coordinator to become the first impression of our practice. This role is much more than answering phones—it is about creating an outstanding patient experience from the moment someone contacts our office until their treatment is complete.
If you enjoy building relationships, thrive in a fast-paced environment, have a passion for organization, and love helping people, we’d love to meet you.
Position Summary
The Front Desk Coordinator serves as the communication hub of our practice, ensuring every patient receives outstanding service while supporting the clinical team through efficient scheduling, insurance coordination, financial communication, and administrative excellence. This position requires professionalism, attention to detail, strong communication skills, and the ability to multitask while maintaining a positive attitude.
Primary Responsibilities
Patient Experience
Welcome every patient with warmth, professionalism, and genuine hospitality.
Create an exceptional first and lasting impression of the practice.
Build trusting relationships with patients and families.
Provide outstanding customer service both in person and over the phone.
Maintain patient confidentiality and HIPAA compliance at all times.
Scheduling & Practice Flow
Schedule and confirm patient appointments efficiently using Dentrix.
Optimize provider schedules to maximize productivity while minimizing downtime.
Manage cancellations, broken appointments, and same-day scheduling opportunities.
Coordinate treatment appointments based on doctor and hygienist recommendations.
Assist with recall and continuing care scheduling.
Help maintain production goals through strategic scheduling.
Phone Communication
Answer incoming multi-line phone systems professionally and efficiently.
Schedule new patient appointments.
Address patient questions regarding treatment, insurance, appointments, and office policies.
Route calls appropriately while ensuring excellent phone etiquette.
Return voicemails promptly.
Follow up with patients regarding unscheduled treatment and overdue continuing care.
Insurance & Financial Coordination
Verify dental insurance eligibility and benefits before appointments.
Submit insurance claims accurately and promptly.
Review Explanation of Benefits (EOBs) and process insurance payments.
Assist patients in understanding their dental insurance benefits and estimated out-of-pocket costs.
Communicate financial arrangements professionally and confidently.
Process patient payments and maintain accurate financial records.
Help resolve insurance claim issues and outstanding balances.
Administrative Responsibilities
Maintain accurate patient records in Dentrix.
Scan, upload, and organize patient documentation.
Complete data entry with accuracy and attention to detail.
Process referrals and obtain records as needed.
Maintain an organized and welcoming reception area.
Order and monitor front office supplies.
Assist with daily reports, deposits, and administrative projects.
Team Collaboration
Communicate effectively with doctors, hygienists, assistants, and administrative team members.
Participate in daily morning huddles and team meetings.
Help maintain efficient communication between departments.
Contribute to a positive, respectful, and solutions-focused workplace culture.
Be willing to assist wherever needed to ensure exceptional patient care.
Qualifications
Required
Minimum of 2 years of dental front office experience.
Proficiency using Dentrix Practice Management Software.
Strong understanding of dental insurance verification, claims processing, and insurance terminology.
Experience scheduling dental treatment efficiently.
Knowledge of dental terminology and common dental procedures.
Excellent verbal and written communication skills.
Professional phone etiquette.
Strong organizational and multitasking abilities.
High attention to detail and accuracy.
Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
Ability to work independently while contributing to a collaborative team.
Preferred
Experience presenting treatment plans and discussing financial arrangements.
Knowledge of dental billing and collections.
Experience with electronic claims processing.
Familiarity with patient financing options.
Bilingual (English/Spanish) is a plus.
What Makes You Successful
The ideal candidate is:
Positive, dependable, and professional.
Friendly, compassionate, and patient-focused.
Organized with excellent time management skills.
Calm under pressure and able to prioritize effectively.
Self-motivated with strong problem-solving abilities.
A team player who enjoys helping others succeed.
Committed to continuous learning and personal growth.
Passionate about delivering exceptional patient experiences.
What We Offer
Competitive pay based on experience
Paid time off
Paid holidays
Retirement plan with employer match
Continuing education opportunities
Supportive team environment
Modern technology and systems
Opportunities for professional growth and advancement
Our Core Values
At Patay Dental, we hire people who align with our values:
Serve others with kindness and compassion.
Pursue excellence in everything we do.
Communicate openly, honestly, and respectfully.
Take ownership and be accountable.
Grow personally and professionally.
Work together as one team.
Treat every patient like family.
If you’re looking for more than just a job and want to be part of a team that values excellence, integrity, compassion, and creating an exceptional patient experience, we’d love to hear from you.
Pay: $24.57 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Work Location: In person
Patay Dental | Reno, Nevada
At Patay Dental, we believe exceptional dentistry begins with exceptional people. We are looking for a warm, organized, and highly motivated Front Desk Coordinator to become the first impression of our practice. This role is much more than answering phones—it is about creating an outstanding patient experience from the moment someone contacts our office until their treatment is complete.
If you enjoy building relationships, thrive in a fast-paced environment, have a passion for organization, and love helping people, we’d love to meet you.
Position Summary
The Front Desk Coordinator serves as the communication hub of our practice, ensuring every patient receives outstanding service while supporting the clinical team through efficient scheduling, insurance coordination, financial communication, and administrative excellence. This position requires professionalism, attention to detail, strong communication skills, and the ability to multitask while maintaining a positive attitude.
Primary Responsibilities
Patient Experience
Welcome every patient with warmth, professionalism, and genuine hospitality.
Create an exceptional first and lasting impression of the practice.
Build trusting relationships with patients and families.
Provide outstanding customer service both in person and over the phone.
Maintain patient confidentiality and HIPAA compliance at all times.
Scheduling & Practice Flow
Schedule and confirm patient appointments efficiently using Dentrix.
Optimize provider schedules to maximize productivity while minimizing downtime.
Manage cancellations, broken appointments, and same-day scheduling opportunities.
Coordinate treatment appointments based on doctor and hygienist recommendations.
Assist with recall and continuing care scheduling.
Help maintain production goals through strategic scheduling.
Phone Communication
Answer incoming multi-line phone systems professionally and efficiently.
Schedule new patient appointments.
Address patient questions regarding treatment, insurance, appointments, and office policies.
Route calls appropriately while ensuring excellent phone etiquette.
Return voicemails promptly.
Follow up with patients regarding unscheduled treatment and overdue continuing care.
Insurance & Financial Coordination
Verify dental insurance eligibility and benefits before appointments.
Submit insurance claims accurately and promptly.
Review Explanation of Benefits (EOBs) and process insurance payments.
Assist patients in understanding their dental insurance benefits and estimated out-of-pocket costs.
Communicate financial arrangements professionally and confidently.
Process patient payments and maintain accurate financial records.
Help resolve insurance claim issues and outstanding balances.
Administrative Responsibilities
Maintain accurate patient records in Dentrix.
Scan, upload, and organize patient documentation.
Complete data entry with accuracy and attention to detail.
Process referrals and obtain records as needed.
Maintain an organized and welcoming reception area.
Order and monitor front office supplies.
Assist with daily reports, deposits, and administrative projects.
Team Collaboration
Communicate effectively with doctors, hygienists, assistants, and administrative team members.
Participate in daily morning huddles and team meetings.
Help maintain efficient communication between departments.
Contribute to a positive, respectful, and solutions-focused workplace culture.
Be willing to assist wherever needed to ensure exceptional patient care.
Qualifications
Required
Minimum of 2 years of dental front office experience.
Proficiency using Dentrix Practice Management Software.
Strong understanding of dental insurance verification, claims processing, and insurance terminology.
Experience scheduling dental treatment efficiently.
Knowledge of dental terminology and common dental procedures.
Excellent verbal and written communication skills.
Professional phone etiquette.
Strong organizational and multitasking abilities.
High attention to detail and accuracy.
Proficiency with Microsoft Office (Word, Excel, Outlook) and Google Workspace.
Ability to work independently while contributing to a collaborative team.
Preferred
Experience presenting treatment plans and discussing financial arrangements.
Knowledge of dental billing and collections.
Experience with electronic claims processing.
Familiarity with patient financing options.
Bilingual (English/Spanish) is a plus.
What Makes You Successful
The ideal candidate is:
Positive, dependable, and professional.
Friendly, compassionate, and patient-focused.
Organized with excellent time management skills.
Calm under pressure and able to prioritize effectively.
Self-motivated with strong problem-solving abilities.
A team player who enjoys helping others succeed.
Committed to continuous learning and personal growth.
Passionate about delivering exceptional patient experiences.
What We Offer
Competitive pay based on experience
Paid time off
Paid holidays
Retirement plan with employer match
Continuing education opportunities
Supportive team environment
Modern technology and systems
Opportunities for professional growth and advancement
Our Core Values
At Patay Dental, we hire people who align with our values:
Serve others with kindness and compassion.
Pursue excellence in everything we do.
Communicate openly, honestly, and respectfully.
Take ownership and be accountable.
Grow personally and professionally.
Work together as one team.
Treat every patient like family.
If you’re looking for more than just a job and want to be part of a team that values excellence, integrity, compassion, and creating an exceptional patient experience, we’d love to hear from you.
Pay: $24.57 - $30.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Work Location: In person
About Patay Dental
Patay Dental is a Reno-based dental practice with a deep-rooted heart for patients and their dental health. The team aims to provide easy, comfortable, and pain-free visits to every patient, whether it's for a check-up, emergency, or smile enhancement.
Position Closed
This job is no longer accepting applications.